Job Summary: We are seeking a Call Center Training Instructor to develop talent, ensuring mastery of processes, products, and customer service skills. Key Highlights: 1. Passionate about teaching and talent development 2. Excellent work environment 3. Professional development Are you passionate about teaching, developing talent, and witnessing people grow through your guidance? At Konecta, we are looking for a **Training Instructor** with experience managing groups. If you possess energy, structure, and a results-oriented mindset — this is the place for you. **Training Instructor – Call Center** **Position Purpose:** To train and certify new hires and operational teams through initial and ongoing training programs, ensuring mastery of processes, products, and customer service skills. * Deliver in-person and virtual training (onboarding and refresher sessions) * Facilitate groups using didactic techniques and interactive activities * Measure participants’ progress and performance * Administer assessments and provide feedback **Education (Bachelor’s degree preferred in):** * Pedagogy * Education * Communication * Related fields **Experience:** * 2+ years as an instructor * Group facilitation experience * Development of training materials and manuals * Experience delivering customer service-focused training * Experience in the insurance industry **Mandatory Requirement:** ---------------------------- **Time Availability** (Training operational hours — may include adjustments based on group start dates) **We Offer:** * Competitive salary * Benefits exceeding statutory requirements * Job stability * Professional development * Opportunity to participate in a well-known brand campaign * Excellent work environment Contact: Paloma Varela, Mobile: 55 4190 1077 Email: paloma.varela@konecta.com