Job Summary: We are seeking a professional to review and update control plans, monitor processes, analyze problems, and coordinate corrective actions related to quality. Key Highlights: 1. Lead continuous quality improvement and problem resolution. 2. Staff training and interdepartmental coordination. 3. Experience in customer service and quality tools. PRIMARY RESPONSIBILITIES: * Review and update Control Plans; prepare reports and presentations for problem resolution. * Monitor processes using statistical quality tools; develop work instructions. * Analyze major contributors and resolve problems. * Provide quality personnel with training on document control procedures and offer support for document access and usage as needed. * Coordinate sorting activities for containment. * Analyze customer complaints to develop countermeasures and implement corrective actions. * Coordinate meetings with other departments to follow up on countermeasures for customer complaints. REQUIRED EXPERIENCE AND COMPETENCIES: * Completed degree in a related engineering field. * Conversational English. * Willingness to travel (valid automobile driver’s license required). * Two years of experience in customer service (automotive industry preferred). * Experience in personnel management. * Knowledge of Core Tools. * Knowledge of IATF. Employment Type: Full-time Salary: $20,000.00 - $22,000.00 per month Work Location: On-site employment