At MAC Hospitals, we are seeking talented collaborators with a service-oriented spirit, warmth, and ethics. We are a 100% Mexican hospital group with over 16 years of experience, providing second- and third-level specialty care delivered by qualified personnel and state-of-the-art medical technology. Join us to begin your career path within the MAC Family! "Together with you, for you" KEY RESPONSIBILITIES: * Ensure implementation of the MAC Service Philosophy Program. * Prepare and submit corporate and unit-level monthly reports. * Supervise and verify that area supervisors under your responsibility carry out their daily tasks in accordance with the corresponding process manual and checklists. * Continuously train staff to reinforce processes and best practices. * Analyze results from electronic satisfaction surveys and jointly define action plans with relevant department heads to improve service delivery. * Coordinate monthly inventories for the linen, kitchen, and housekeeping departments. * Review and manage procurement requests—submitted to the purchasing department—for materials, supplies, and services required to support housekeeping and laundry operations. Bachelor’s degree: Administration, Engineering, Tourism, or related field. PROFESSIONAL LICENSE AND REGISTRATION CERTIFICATE REQUIRED