Success Manager

Description

Summary: Seeking a remote Success Manager to own client outcomes, campaign performance, and retention in a fast-paced startup environment, focusing on cold email campaigns. Highlights: 1. High ownership and direct impact on company growth 2. Opportunity to shape systems and processes from the ground up 3. Fully remote with flexibility and autonomy **Success Manager – Remote \| Client Success, Cold Email Campaigns \& Retention****Position Type:** Full\-Time, Remote **Working Hours:** Flexible, with client meetings in U.S. time zones **About the Role** At Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs. This is not a traditional project management role. You will be directly responsible for: * Client satisfaction * Campaign performance * Retention and churn prevention * Delivery execution * Ongoing client success This role is ideal for someone who has operated inside fast\-moving startup environments where: * Priorities shift quickly * Systems are still evolving * Ownership is high * Execution matters more than titles You’ll work closely with: * Founders * Developers * Outreach teams To ensure campaigns perform, clients stay satisfied, and delivery scales effectively. If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you. **What You’ll Own****Client Relationship Management*** Act as the primary point of contact for 20–30 active clients * Lead client calls, check\-ins, and ongoing communication * Manage expectations and proactively identify risks * Build strong long\-term client relationships * Prevent churn through consistent delivery and communication * Own overall client satisfaction and retention **Campaign Performance \& Optimization*** Diagnose and improve underperforming cold email campaigns * Troubleshoot: * + Deliverability issues + Inbox placement + List quality problems + Low\-performing copy * Quality\-check campaigns before launch * Continuously optimize campaigns for: * + Reply rates + Deliverability + Positive response rates + Client outcomes * Personally step into campaigns when execution support is needed **Processes, Systems \& Documentation*** Build and improve operational playbooks and documentation * Create scalable processes as the company grows * Track: * + Client health + SLAs + Delivery timelines + Campaign performance * Improve operational consistency without slowing execution **Cross\-Functional Collaboration*** Work closely with developers on technical or infrastructure\-related issues * Coordinate with outreach teams to improve campaign performance * Report directly to leadership on: * + Client health + Risks + Retention + Operational bottlenecks * Help align delivery execution with company growth goals **What Success Looks Like*** Clients remain satisfied and retained long\-term * Campaigns perform consistently and improve over time * Deliverability and inbox placement issues are resolved quickly * Communication stays proactive and organized * Delivery systems become more scalable as the company grows **What Makes You a Strong Fit*** You’ve worked inside fast\-growing startups or agencies * You thrive in environments where ownership is high and systems evolve quickly * You solve problems without waiting for perfect processes * You communicate confidently with founders and executives * You focus on execution, outcomes, and retention * You adapt quickly and handle ambiguity well **Requirements (Must\-Have)****Experience*** Experience leading: * + Client success + Account management + Delivery operations + Campaign ownership * Background in: * + Cold email agencies + Lead generation companies + Outbound growth environments * Hands\-on experience with: * + Cold email strategy + Deliverability + Warm\-up systems + Inbox placement + Copywriting + Campaign troubleshooting **Core Skills*** Ability to personally write and optimize cold email copy * Strong understanding of: * + APIs + Automations + Campaign infrastructure + Data flows * Comfortable using AI tools in day\-to\-day operational work * Strong organizational and problem\-solving skills * Comfortable operating in startup environments where systems are still being built **Nice to Have*** Experience with: * + Instantly + Smartlead + Clay + Apollo + HubSpot * Experience managing high\-volume outbound campaigns * Familiarity with: * + DNS setup + SPF / DKIM / DMARC + Email infrastructure * Experience scaling client delivery operations in startups or agencies **Tools \& Platforms*** Cold email platforms (Instantly, Smartlead, etc.) * CRM and outreach systems * AI productivity tools * Campaign analytics and deliverability tools * Slack / Google Workspace / Project management tools **What a Typical Day Looks Like*** Review campaign health and client performance * Join client calls and provide updates * Troubleshoot deliverability or campaign issues * Optimize copy, targeting, or infrastructure * Coordinate with developers and outreach teams * Update documentation and operational processes * Monitor client satisfaction and identify retention risks In short: You own client outcomes, campaign performance, and retention while helping scale delivery inside a fast\-growing startup environment. **Key Metrics (KPIs)*** Client retention and churn reduction * Campaign performance improvements * Deliverability and inbox placement health * SLA adherence and operational consistency * Client satisfaction and relationship strength * Overall impact on measurable client outcomes **Why This Role Stands Out*** High ownership and direct impact on company growth * Work closely with founders and leadership * Strong exposure to startup operations and scaling * Opportunity to shape systems and processes from the ground up * Fully remote with flexibility and autonomy * Growth path into: * + Head of Client Success + Operations Leadership + Growth Operations **Interview Process*** Initial Screening * Interview with Founder * Final Discussion * Offer \& Onboarding