Academic Programs Coordinator | UNID Durango Position Objective Ensure the smooth operation of academic programs through student guidance and follow-up, thereby guaranteeing student retention by delivering high-quality academic services. Requirements Bachelor’s degree in Psychology, Pedagogy, or Education (degree certificate/license required); a Master’s degree is desirable. Familiarity with Banner, Moodle, NEO, CRM, Microsoft Office, and Scolaris platforms. Full-time availability (Monday to Saturday). Competencies o Effective communication o Teamwork o Customer orientation o Planning o Monitoring and follow-up Experience Minimum two years of experience in similar positions and teaching (verifiable via letters of recommendation). Overdue account follow-up Student retention strategies KPI interpretation Key Responsibilities Provide personalized support to students and their parents throughout their academic journey. Advise students and families regarding available academic programs. Design and implement the orientation course; schedule placement exams and preparatory courses. Administer learning and service evaluation instruments. Maintain an up-to-date database of active students. Analyze cases of students requiring specialized attention to ensure their continued enrollment, including: o Student retention strategies o Overdue account follow-up We Offer Competitive salary Superior benefits Educational scholarships