Collections Officer

Description

Job Summary: As an investigation officer, you are responsible for completing assigned tasks, visiting customers, and managing credit applications while building lasting relationships. Key Highlights: 1. Build long-term relationships with our customers 2. Understand customer needs to provide the best solution 3. Provide service with respect and kindness Management at Col Jardines de Cancun TO COVER A 90-DAY DISABILITY LEAVE WITH POSSIBILITY OF BECOMING A PERMANENT EMPLOYEE DEPENDING ON PERFORMANCE Job Objective As an investigation officer, you are responsible for completing assigned tasks using your work tool, visiting customers according to assigned routes, managing credit applications, and building long-term relationships with our customers. Main Responsibilities Carry out assigned tasks within your crew's geographic area to visit customers. Understand customer needs to provide the best solution that enables them to regularize their accounts and authorize applications. Provide service with respect and kindness to our customers. Ride a motorcycle in compliance with safety regulations, always using required and necessary protective gear. Ideal Candidate Profile Experience in Customer Service, Collections, or Sales. Motorcycle operation skills. Valid motorcycle driver’s license. Proficiency in using mobile devices. Goal- and target-oriented. Effective communication and teamwork skills. Value Proposition Base weekly salary of $2,500\. Commissions ranging from $0.00 to $2,000\. **Statutory Benefits:** Vacation starting at 12 days per year, vacation bonus of 25% annually, Christmas bonus of 15 days per year (increasing with seniority), and Sunday premium of 25%. 20% discount at Elektra and Salinas y Rocha (increasing with seniority). Benefits at over 500 establishments affiliated with Grupo Salinas. Payroll loan available after 2 years of seniority. Payroll advance. A motorcycle is provided, also serving as transportation between your residence and workplace. Weekly gasoline voucher worth $217 MXN. Option to purchase the motorcycle upon reaching its useful life. Safety equipment: skeleton suit, helmet, and boots. Motorcycle accident medical expense insurance. Life insurance. Savings fund. Career growth opportunities within the group. Continuous learning as part of our DNA. We are a company focused on improving the lives of millions of Mexicans.