Job Summary: Assists and supports passengers at all stages of their journey—from check-in to deplaning—ensuring a seamless travel experience. Key Highlights: 1. Comprehensive assistance and support to passengers in a dynamic airport environment. 2. Opportunity to work in the global aviation sector with defined values. 3. Continuous professional development and growth opportunities in aviation. Overview: Are you ready to take flight in a dynamic, fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values—Show You Care, Do the Right Thing, and Win as a Team—and we are currently seeking dedicated individuals who align with these values to join our teams across locations worldwide. **Job Summary** Assist and support all passengers, providing service during check-in, boarding, and deplaning. **Your Responsibilities:** Assistance and Appearance* Report punctually for assigned duties. * Request assignments from supervisor. * Coordinate and assist in transporting equipment and documentation. Flight Documentation and Information Review* Verify boarding gate assignments, first-class vouchers, and other supplementary information provided by the supervisor or airline representative. * Attend pre-flight briefing attentively. Counter Opening* Arrive at counters according to client-required timing prior to aircraft arrival. * Ensure counters are clean and ready to commence check-in. * Confirm availability of necessary documentation to begin check-in. * When applicable, place airline- or aviation authority-mandated notices and/or information at the counter. Check-in* Verify passenger documentation per airline policies. * Assign seats via automated system or manually. * Weigh baggage; apply applicable excess baggage charge procedure per airline policy if overweight is detected. * Issue boarding pass and baggage tags. * Execute entire check-in process efficiently. Ticketing* Collect ticket payments, excess baggage fees, and other applicable charges per airline policy. * Safeguard proceeds from ticket sales and other applicable airline-related collections. Deplaning* Verify availability of deplaning belt information and details regarding passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, trolleys, and other passenger-owned equipment traveling in bulk. * Announce completion of deplaning via radio. Boarding* Verify availability of required documentation and equipment from both client and airline for boarding operations. * Initiate boarding at client-specified timing, delivering applicable announcements. * Apply applicable security procedures. * Keep stakeholders informed regarding boarding closure progress and other relevant updates. Flight Closure* Close the flight within client-specified timeframe. * Notify lounge staff of any last-minute passengers. * Apply security procedures for non-boarding passengers. * Generate required reports and documentation for submission to supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum 2 years’ experience in passenger service or customer service. * Intermediate–Advanced English proficiency. * Flexible availability for shift work. * Excellent communication skills, ability to work under pressure, and service-oriented attitude. **What We Offer*** Competitive base salary aligned with market standards. * Statutory benefits. * Additional benefits and perks. * Ongoing training. * Career development opportunities. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.