POSITION: Customer Service Assistant REQUIREMENTS: \- Completed Technical Degree or High School Diploma (Administrative degrees preferred). \- Minimum 1 year of experience in customer service or administrative areas. \- SAP, Excel, and Word proficiency. \- Basic knowledge of billing, order tracking, and telephone support. \- Excellent attitude, service orientation, empathy, and sense of urgency. \- Strong verbal communication skills and professional appearance. RESPONSIBILITIES: \- Customer support and follow-up via phone, email, chat, and social media. \- Assistance in preparing quotations, processing orders, and post-sales follow-up. \- Database updating and management. \- Support in administrative tasks within the department. \- Receiving and routing customer inquiries, questions, and requests. \- Support in billing activities, product tracking, and coordination with courier services. WE OFFER: \- Competitive base salary. \- Statutory benefits. \- Punctuality bonus. \- Attendance bonus. WORK SCHEDULE: \- Monday to Friday: 8:30 AM to 6:00 PM \- Saturdays: 8:30 AM to 12:00 PM Preference for candidates residing in Tlaquepaque or surrounding areas (due to the company’s upcoming relocation near Belcanto Subdivision, Nuevo Parque Industrial Elite). Current work location: Av. La Paz and Federalismo. Employment type: Full-time Salary: Up to $12,480.00 MXN per month Workplace: On-site