Remote Operations & Customer Support Assistant (Virtual Assistant)

Description

Summary: We are seeking a highly organized and proactive Virtual Assistant to manage day-to-day operations, customer interactions, and scheduling for a growing home services business. Highlights: 1. Long-term opportunity with growth potential 2. Highly organized and detail-oriented role 3. Proactive mindset, taking ownership and driving results **Compensation \& Details** Contract (independent contractor) role Monday–Friday, 9 AM – 5 PM (EST) Fully remote Long\-term opportunity with growth potential We’re hiring a highly organized, proactive Virtual Assistant to support day\-to\-day operations for a growing home services business. This role is the central point of communication, responsible for handling customer interactions, managing schedules, and keeping operations running smoothly behind the scenes. This is not a passive admin role — we’re looking for someone who takes ownership, follows through, and keeps things moving. **Key Responsibilities** Answer inbound calls, respond to inquiries, and book appointments Follow up with leads and past estimates to drive conversions Manage calendars and scheduling for field teams Create and maintain work orders in CRM systems Track job data, costs, and basic reporting in spreadsheets Coordinate material orders and ensure job readiness Send daily updates and keep internal communication organized Support light marketing efforts (review requests, basic content, etc.) **What We’re Looking For** Strong English communication (phone \+ written) Highly organized and detail\-oriented Comfortable with CRMs, Google Workspace, and spreadsheets Proactive mindset — you don’t wait to be told what to do Able to manage multiple tasks and follow through consistently Professional, friendly, and confident on the phone **What Success Looks Like** Calls are answered quickly and professionally No leads or follow\-ups fall through the cracks Schedules are clean, organized, and efficient Jobs are fully prepared before they begin The business runs smoother because of you **About Tele\-Help\-Ing** Tele\-Help\-Ing provides high\-performance virtual staff to growing businesses across the U.S. We focus on building reliable, professional remote teams that drive real operational results. Job Types: Full\-time, Contract, Permanent Pay: $15,000\.00 per month Experience: * home improvements: 1 year (Preferred) * using CRMs: 1 year (Preferred) Language: * English (Required) Work Location: Remote