- Responsible to the Supervisor for communicating with the customer, exceeding their expectations in delivery, and serving as the direct representative of Aptiv to the customer in terms of communication and service quality. **Competencies/Skills Required** * Fluent English B2: Intermediate-High. * Completed bachelor's degree, preferably in engineering. * Advanced knowledge of Microsoft Office. Intermediate-Advanced Excel. * Knowledge of SAP. * Organizational and planning skills. * Decision-making ability and good judgment in emergency situations. * Positive attitude. * Willingness to work hard and persevere. * Intellectual curiosity and ingenuity. **General Responsibilities** * Ensure 100% fulfillment of customer requirements, deliveries, shipments, and customer service attention. * Analyze and control transmission errors, customer increases, decreases, and requirement advances; communicate them and carry out corresponding negotiations. * Assign and manage finished product deliveries; manage the materials system to ensure customer requirements are accurate and communicated to the appropriate plant areas. * Formulate and delegate logistical emergencies related to deliveries. * Responsible for facilitating solutions to issues concerning customer materials. * Act as mediator between the customer, production control, and distribution departments. * Analyze and summarize reports related to customer inquiries, sales trends, customer complaints, service and delivery issues, and reasons for product returns. * Responsible for representing the company in meetings with the customer. **Required Trainings** * Orientation + Basic Training / On Boarding * SAP * INCOTERMS * ISO TS 16949/ IATF 16949 * Ethical Behaviors * Rapid Problem Solving RPS * Cybersecurity * C-TPAT Orientation * Enterprise Operating System * IMMEX Program Regulatory Compliance Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.