Support Engineer - Systems Support Engineer

Description

Job Summary: Provide comprehensive technical support to users, ensuring operational continuity of systems and networks through timely incident response. Key Highlights: 1. Comprehensive technical support to users 2. Preventive and corrective system maintenance 3. Diagnosis and resolution of hardware, software, and network failures Provide technical support to users and ensure proper operation of systems and networks. Guarantee operational continuity and timely incident response. Responsibilities and Activities: - Receive and track technical support tickets. - Perform preventive and corrective maintenance on equipment and systems. - Diagnose and resolve hardware, software, and network failures. - Manage user accounts, access rights, and permissions. - Monitor server, system, and network performance. - Document incidents, resolutions, and technical procedures.-Requirements- Minimum education: Higher education - Bachelor's degree years of experience Age: 18 years or older Willingness to travel: Yes Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, system