Field Technical Support

Description

Job Summary: We are seeking a Field Technical Support professional to provide direct user assistance, resolve hardware and software issues, and ensure the proper operation of equipment. Key Highlights: 1. Provides on-site technical support to end users and resolves faults. 2. Performs installation, configuration, and maintenance of computer equipment. 3. Conducts preventive and corrective maintenance of equipment and documents incidents. Join our team! Job Description: We are seeking a **Field Technical Support** professional to provide direct user assistance, resolve hardware and software issues, and ensure the proper operation of the company's equipment and systems. \- Responsibilities * Provide on-site technical support to end users. * Diagnose and resolve hardware, software, and network faults. * Install, configure, and maintain computers, printers, and peripherals. * Support operating systems (Windows / macOS, as applicable). * Handle and follow up on support tickets. * Perform preventive and corrective maintenance of equipment. * Document incidents and applied solutions. \- Requirements * Technical diploma or bachelor's degree in Systems, Computer Science, or related field (in progress or completed). * Minimum 6 months of experience in technical support. * Basic networking knowledge (cabling, IP). * Proficiency with support tools. * Willingness to travel. * Strong service attitude and communication skills with users. * Basic Excel knowledge. \- Desired Skills * Problem-solving * Working under pressure * Organization and follow-up * Friendly user interaction * Teamwork \- We Offer * Fixed monthly salary of 12,000 pesos, tax-free \+ Travel allowances. * Statutory benefits from day one. * Ongoing training. Employment Type: Full-time, Indefinite-term Salary: $10,000\.00 \- $12,000\.00 per month Work Location: On-site employment