**Join the great Farmacias Guadalajara family!** We are a 100% Mexican company with over 82 years of history. Since 1997, we have been part of the Mexican Stock Exchange, thanks to our values, discipline, and commitment to growth. We learn every day from our customers across the country and stay at the forefront by using cutting-edge technology to connect our distribution and sales network. If you have a service vocation, enjoy teamwork, are passionate about continuous learning, and value discipline… This is your opportunity! ***Applications Support Specialist (TEMPORARY for 4 months)*** ***Requirements:*** * Languages: Intermediate English (reading, comprehension, conversation) 60% * Degree: In Computer Science, Computer Engineering or related field. * Intermediate SQL skills. Experience with ITSM tools. Basic to intermediate knowledge of Unix/Linux servers. * Basic programming logic. * Proficiency with office software. * Minimum of 1 year of experience using and supporting digital commerce tools and proficiency with service desk and ticket management tools. * ***Flexible schedule availability*** ***Responsibilities:*** * Proactively collaborate with internal and external teams regarding incidents that prevent proper system operation. * Track requirements and incidents assigned to the workgroup using the ITSM tool. * Record and monitor internal and external ticket management tools for incidents detected or reported by users, as well as their requests. * Use collaboration tools provided by the business to ensure effective communication among work teams. ***Benefits:*** * Statutory benefits * Direct hiring * Dining room service * Annual increases * Corporate agreements * Stability and growth **Work location:** Near Glorieta Colón Job type: Full-time, Indefinite duration Benefits: * Savings fund * Employee discount * Discounts and preferential prices * Possibility of indefinite contract * Dining room service * Discounted dining room service Application question(s): * What is your monthly salary expectation? * How much experience do you have supporting enterprise systems or applications? * Do you have knowledge of Unix or Linux servers and ITSM tools? Education: * Completed bachelor's degree (Desirable) Workplace: On-site