Position: Customer Service Representative · Location: Jamaica #1695, one block from Ávila Camacho, between Nicolás Romero and Andrés Terán. (https://goo.gl/maps/tsmFiCDsp9DDcBAm7\) · Modality: in-person · Schedule: Monday to Friday from 3:30pm to 9:30pm; Saturday from 9am to 2:30pm · Contract type: part-time Job Description: Are you passionate about helping people? Do you have strong problem-solving skills and the ability to deliver an excellent customer experience? At Academia Makani, we are looking for a Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, efficiently and professionally assisting them with inquiries, issues, and requests, while representing our company's values. Responsibilities: Customer service, managing school administration (enrollments and monthly payments), and supporting communication both in person and through social media. At Academia Makani, your attitude and willingness to learn are what matter most! At Academia Makani, we believe that the most successful individuals are not necessarily those with extensive prior experience, but rather those who possess the right attitude and a deep commitment to learning and growth. We are passionate about helping our customers, and to do so, we need people with a positive mindset, ready to face challenges, learn from every situation, and improve every day. What are we looking for in a candidate? We seek individuals eager to grow, committed to their personal and professional development. We want proactive people who are not afraid to step out of their comfort zone and who actively pursue new skills as they evolve in their role. If you enjoy tackling new challenges and continuously improving, this is the perfect place for you. Why is attitude so important to us? Attitude is key to success within our team. We believe the ability to learn is far more valuable than prior experience. We value individuals who are open to new ideas, unafraid to make mistakes, knowing that each mistake is an opportunity to improve. What do we offer? At Academia Makani, you will have a work environment that promotes constant learning and growth. We will provide all necessary tools and support to help you develop your potential and advance in your career. You will be surrounded by a team that motivates you to give your best and achieve new goals. If you are a person with a positive attitude, eager to learn and committed to your growth, we invite you to join our team! Join us and grow together. Requirements: · Education: Completed secondary or technical education. Studies related to communication, customer service, or similar fields will be valued. · Technical Skills: Basic knowledge of Microsoft Office (especially Excel) and digital communication tools. · Positive, kind, and helpful attitude, eagerness to learn, and strict punctuality. · Prior experience not required. Benefits: * Ongoing training and professional development. * Warm and dynamic work environment. Skills and experience you will gain in this position, which you can include on your CV as a Customer Service Representative: Key Skills and Competencies: 1\) Exceptional Communication Skills: · Ability to actively listen and understand customer needs. · Skill in clearly and effectively expressing ideas using various communication channels (phone, email, social media, etc.). · ◦Mastery of assertive communication and non-violent communication principles, and communication methodologies such as Paul Grice's Cooperative Principle, Mehrabian's Communication Model, and the Socratic Method to address questions and facilitate conversation. 2\) Customer Orientation: · Empathy and patience in handling customer interactions, especially during conflicts or dissatisfaction. · Consistently positive, proactive, and friendly attitude toward customers. · Ability to ensure customer satisfaction at every touchpoint, always seeking to enhance the user experience. 3\) Problem Solving: · Ability to quickly identify problems and provide effective solutions using diverse tools and approaches. · Capacity to handle multiple requests or complaints simultaneously while maintaining quality and effectiveness. 4\) Organizational Skills: · Ability to accurately and systematically document customer interactions using tools like Excel or customer management systems. · Ability to efficiently manage tasks, ensuring timely achievement of goals and deadlines. 5\) Technical Knowledge: · Familiarity with digital and communication tools used in the industry, such as social media and websites. · Basic knowledge of Excel for data entry and organization. 6\) Teamwork: · Ability to collaborate effectively with other team members. · Willingness to receive feedback and participate in training sessions to improve skills. 7\) Commitment to Company Values: · Alignment with Academia Makani’s mission, vision, and values. · Professional attitude focused on continuous personal and organizational growth. WHAT IS MAKANI? Makani is an Academy of Artistic Expression. MAKANI, meaning "wind" in Hawaiian, draws inspiration from the wind’s movement, expressed through various forms, sounds, rhythms, poetic energy shifts, lines, and shades of freedom—similar to dance and other art forms. A variety of disciplines and cultural movements for all ages: ongoing training, intensive workshops, and summer courses! Passion is the word that best describes our teachers, who always act responsibly and equitably, promoting diversity as a fundamental richness of human experience. We are mindful of the impact of our actions on the natural, social, and family environments, and we commit to fostering respect, freedom, and artistic expression as means for human development and connection among people. We guide the process of artistic expression using the MAKANI cycle methodology: I Know, I Learn, I Practice, I Transform, and I Express. We create semester plans setting technical and values-based training objectives according to the needs and characteristics of each group, promoting creative freedom and community spirit. We share what is for us more than a discipline—a culture and a lifestyle—and the freedom we experience in creative processes and stage performances. Polynesian culture, K-pop culture, fitness culture, pole dance culture, dance and circus expression culture. Mission Our mission is to promote artistic expression and human values through cultural and educational projects with a critical pedagogical approach, celebrating diversity and recognizing its richness in building community. We aim not only to provide tools for artistic creation and stage expression but also to strengthen social fabric by promoting respect, empathy, and collaboration as fundamental pillars of human interaction. Vision 2030 We aspire to solidify our purpose of providing tools for artistic creation and stage expression, promoting creative freedom and community spirit through cultural and educational projects that are shared and enriched within society. We aim for MAKANI to be recognized as an academy that fosters values and strengthens human bonds through performing arts, as lifestyles incorporating cultural currents and healthy habits that positively impact personal and collective development. Values The Academia de Expresión Artística MAKANI acts with responsibility and equality, promoting diversity as a fundamental wealth of the human experience. We are aware of the impact of our actions on the natural, social, and family environment, and we commit to fostering respect, freedom, and artistic expression as means for human development and connection among people. Position type: Part-time Salary: $6,000.00 per month Application Questions: * How long would it take you to commute to the workplace? * For how long are you interested in and able to fill the position? * Can you meet the days and hours specified in the job description? Education: * Completed secondary school (Desirable) Workplace: On-site employment Application deadline: 10/27/2025 Expected start date: 09/22/2025