Job Summary: This role involves diagnosing and resolving Level 1 technical support incidents, monitoring systems, escalating issues, and documenting information for customers. Key Responsibilities: 1. Diagnosis and resolution of Level 1 technical support incidents. 2. Handling and follow-up of network incidents, and fault diagnosis. 3. Basic configuration of radiofrequency equipment and system monitoring. Knowledge Requirements: \- Remote access tools (SSH, Telnet, RDP) \- Network commands (Ping, Traceroute) \- Knowledge of radio links \- Familiarity with Ubiquiti, MikroTik, TP-Link, and Cambium equipment is preferred \- DMZ, NAT, VLSM, and port opening \- VLANs, LAN/WAN/MAN networks \- Network protocols: HTTP, HTTPS, DNS, ICMP, FTP, SSH, TCP, UDP, ARP, SNMP \- Troubleshooting Responsibilities: \- Receive, diagnose, and resolve Level 1 technical support incidents\. \- Confirm incident resolution with the customer prior to ticket closure. \- Support field personnel during on-site activities, documenting results. \- Monitor systems and generate tickets for detected incidents. \- Escalate backbone-related issues to the appropriate department. \- Document incident details, configurations, and customer virtual resources. \- Handle and follow up on network incidents. \- Diagnose and resolve faults in dedicated links. \- Perform basic configuration of radiofrequency equipment. Competencies: Service-oriented attitude Effective communication Sense of urgency Problem-solving ability Ability to work under pressure Employment Type: Full-time, Indefinite-term contract Salary: $10,000.00 per month Benefits: * Flexible working hours * Free uniforms Work Location: Hybrid remote work in Zapopan, Jal. (Municipality of Zapopan)
Juan García
Indeed · HR
Juan García
Indeed · HR
