Customer Service Executive

Description

Job Summary: Provide comprehensive and timely support to investors and borrowers, resolving inquiries and managing requests to ensure a satisfactory user experience. Key Highlights: 1. Customer and investor support across multiple communication channels. 2. Request management and agile resolution of user issues. 3. University education and basic financial knowledge. **Job Objective:** Provide comprehensive and timely support to investors and borrowers through available channels, resolving inquiries, managing requests and incidents, and ensuring a consistent and satisfactory user experience in compliance with internal policies and applicable regulations; thereby contributing to user protection and regulatory compliance. **Key Responsibilities:** * Provide support and guidance to borrowers and investors, delivering clear, accurate, and timely information regarding platform operations via various communication channels (telephone, email, WhatsApp, chat, and social media). * Manage, track, and resolve user requests, questions, and incidents, ensuring a satisfactory experience. * Manage and monitor contact channels, as well as register, prioritize, and track tickets according to established service levels. * Handle calls and accompany users throughout the problem-resolution process, offering effective and empathetic solutions. * Fully and accurately document each interaction in official tools, ensuring traceability and adherence to internal policies. * **Requirements:** * University-level education (in progress or completed). * Proficiency in digital tools, AI applications, CRM systems, and ticketing platforms. * Basic financial knowledge (investments and loans). * **Skills:** * Excellent communication skills and customer experience orientation. * Empathy and emotional intelligence in user interactions. * Ability to rapidly resolve problems and focus on results. * Organizational skills and multitasking capability in dynamic environments. * Strong ethical standards, integrity, and confidentiality. Employment Type: Full-time Salary: $11,000\.00 \- $12,500\.00 per month Benefits: * Major medical expense insurance * Remote work * Additional vacation days or paid leave Work Location: Hybrid remote in 44500, Arcos Sur, Jal.