**Key Responsibilities** * Respond to and resolve end\-user technical issues related to computers, laptops, mobile devices, printers, telephony, and general office hardware. * Provide application\-level support for Microsoft 365 tools, web\-based platforms, Adobe software, and select internal business systems. * Deploy, configure, and maintain operating systems, software packages, and system updates across workstations and servers. * Support network\-related activities, including connectivity issues, equipment changes, and infrastructure transitions * Perform initial diagnostics and troubleshooting of server and system performance incidents. * Maintain accurate records of IT assets, configurations, and service activities. * Manage and document support requests through the IT service management system, ensuring timely resolution and proper follow\-up. * Partner with external vendors and service providers during installations, upgrades, and special projects. * Participate in cross\-functional IT initiatives and technology improvements. * Provide technical guidance and act as an escalation resource for more complex support cases. **Requirements** * Bachelor's Degree or equivalent experience. * Experience supporting Windows desktops and Microsoft 365 environments. * Basic knowledge of Windows servers and LAN/WAN technologies. * Strong troubleshooting and customer service skills. * Strong written and verbal communication skills. * **Advanced English is required.** Job Type: Full\-time Pay: $1\.00 \- $2\.00 per month Application Question(s): * What is your level of English? * What are your salary expectations? Experience: * IT Support: 5 years (Preferred) * Windows desktops and Microsoft 365 environments: 5 years (Preferred) Work Location: In person