We are looking for an Operational Groups Advisor to join our team at Decameron S.A. de C.V. This role is essential to ensure the satisfaction and well-being of our guest groups. **Main responsibilities:** * Receive, analyze and quote requests provided by the sales executive and/or client. * Prepare commercial offers, settlements and rooming lists, ensuring the proper operation of each event. * Coordinate with hotels, sales executives and convention staff all services and details requested by the client. * Follow up on payments and coordinate with internal departments (banks, billing and cashier) to validate transactions and issue vouchers. * Keep the operations dashboard and confirmed group tracking reports updated. * Prepare and send the final report to the hotel to guarantee the delivery of contracted services. * Inform about current packages and promotions, attending to customer requests and inquiries. * Communicate to customers the benefits and strengths of products and services, ensuring a high level of satisfaction. **Desired profile:** * Experience in group handling, event coordination or similar area (desirable in the tourism/hospitality sector). * Negotiation, communication and customer service skills. * Organizational, analytical and process follow-up abilities. * Proficiency in Office software and/or hotel management systems (desirable). * Proactive attitude and results-oriented. **We offer:** * Opportunity for professional development in the tourism sector. * Dynamic and collaborative work environment. * Competitive benefits and perks. Decameron S.A. de C.V. offers a dynamic work environment and a team-oriented culture. If you have a service-focused mindset and a passion for hospitality, this position could be ideal for you. Join us and help create unforgettable experiences for our guests. Job type: Full-time Salary: $8,000.00 - $10,000.00 per month Work location: On-site employment