Job Summary: We are seeking a Level 1 Network Specialist with experience in network support, IT infrastructure, and incident handling to monitor alerts, diagnose, and resolve network issues. Key Highlights: 1. Essential technical support role in an enterprise network environment. 2. Opportunity to work with networking technologies (Cisco, TCP/IP, VLANs). 3. Professional development through escalation of complex issues. Capital Empresarial Horizonte, a Mexican company specializing in Human Resources and Information Technologies, is looking for: Level 1 Network Specialist **Conversational English required** **Hybrid work arrangement (2 days remote \- 3 days onsite)** **Position based in Guadalajara** **Required Experience** ------------------------- * 2–3 years in network support or IT infrastructure * Experience in NOC, help desk, or technical support * Exposure to enterprise network operations * Incident and service request handling * Basic knowledge of ITIL or structured processes **Main Responsibilities** --------------------------------- * Monitor network alerts and dashboards * Handle incidents and service tickets * Perform first-level diagnosis and resolution * Execute standard operating procedures (SOPs) * Escalate complex issues to Level 2/3 teams with appropriate documentation * Perform basic device configurations and provisioning * Support maintenance windows, patches, and updates * Maintain up-to-date tickets with clear technical notes * Provide support for user connectivity issues * Ensure SLA compliance **Required Technical Knowledge** ------------------------------------- ### **Core Networking (Cisco-focused)** * Solid understanding of TCP/IP and the OSI model * Basic concepts of routing and switching * VLANs and trunking (802\.1Q) * IP addressing and subnetting * Static routing and fundamentals of OSPF/EIGRP * Basic ACLs * DHCP, DNS, and NAT (basic level) * Port and interface configuration * Troubleshooting methodology for Layers 1–3 ### **LAN & Access Layer** * Switch provisioning * User/device connectivity troubleshooting * Cable testing and physical layer verification * PoE devices (IP phones, access points) * Basic Wi\-Fi diagnostics ### **WAN (Fundamentals)** * Basic concepts of MPLS and VPN * ISP link monitoring * Interface status validation **Certifications (Desirable)** ------------------------------- * Cisco CCNA (or equivalent knowledge) * CompTIA Network\+ * ITIL Foundation **We Offer:** * Office working hours * 100% payroll-based employment * Salary open to negotiation based on experience * Statutory benefits * Enhanced benefits (family SGMM, SV 1 million, grocery vouchers, 30-day bonus, PTU)