Technical Support - Gran Plaza

Description

Job Summary: We are seeking a technical support specialist to provide personalized assistance and first- and second-level technical support to Apple users, adhering to performance metrics and recommending additional services. Key Highlights: 1. Specialized technical support for Apple products. 2. Career growth and continuous training. 3. Apple Certified Macintosh Technician certification. MacStore. We are a leading distributor of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic. The position: Technical Support, with the following responsibilities: Provide first- and second-level technical support to Apple users. Deliver personalized customer service. Track completed services. Recommend additional services and promotions. Meet performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00. Punctuality bonus: $900.00 (for permanent staff). Statutory and above-statutory benefits: · 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career growth. Continuous training. Additional benefits after 3 months (permanent staff): · Savings fund. Discounts on prestigious brands. Christmas bonus. Requirements: · Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Time availability. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly rest days). -Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist