E-commerce Executive - Amazon

Description

Job Summary: Comprehensively manage Etifast’s commercial operations on Amazon, including portfolio management, execution of content and sales strategies, and development of commercial opportunities. Key Responsibilities: 1. Manage commercial operations on Amazon 2. Optimize content and sales strategies 3. Retain customers and develop key accounts Job Objective Comprehensively manage Etifast’s commercial operations on Amazon, ensuring proper portfolio administration, compliance with FBA/FBM logistics models, execution of content and sales strategies, customer service, and development of commercial opportunities—guaranteeing profitable and sustainable growth on the platform. **Position: Amazon Sales Executive and Direct Sales** RESPONSIBILITIES **1\. Commercial Administration and Operations** * Administer sales generated on the Amazon platform. * Manage the product portfolio, ensuring updated information and correct categorization. * Monitor and manage available inventory under **FBA and FBM** models. * Manage shipments and replenishment to FBA warehouses. * Issue sales invoices in accordance with internal policies. * Supervise daily order picking to ensure correct order flow. **2\. Customer Service** * Respond to inquiries, messages, and requests via Amazon Seller Central. * Timely handle claims, returns, and post-sales cases. * Ensure optimal response times to maintain account reputation. * Provide in-person and telephone customer support. * Assist with order shipping and delivery tracking. **3\. Commercial Strategy, Content, and Listings** * Maintain optimized listings with attractive content and comprehensive descriptions. * Develop A\+ content to improve conversion. * Design monthly promotions (new launches, slow-movers, low-turnover items). * Monitor competitor pricing and portfolio positioning. * Analyze new competitors, substitute products, and market trends. * Control margins, costs, and commissions per ASIN. * Identify growth opportunities and propose new products. **4\. Project Administration and Direct Sales** * Manage direct sales aligned with monthly targets. * Prepare quotations for projects and volume sales. * Define discount and promotion strategies (via internal systems such as Odoo). * Retain customers and develop key accounts. * Ensure profitability through margin control. **5\. Internal Coordination and Logistics** * Coordinate contract manufacturing with the production team according to requirements. * Plan FBA shipments and schedule logistics appointments with Amazon. * Collaborate with the logistics department to meet packaging and delivery standards. WE OFFER * Working hours: Monday to Friday, 8:00am–6:00pm, with a 1-hour lunch break * Salary: $17,000–$20,000 * Performance bonus * Grocery vouchers * Subsidized cafeteria * Savings fund: 5% * Statutory benefits REQUIREMENTS * Bachelor’s degree in Marketing, Business Administration, Commerce, Digital Business, or related field. * Minimum 2\-3 years’ experience in e\-commerce, digital sales, or marketplace operations (Odoo preferred). * CRM proficiency * Experience with sales platforms, preferably Amazon Employment type: Full-time Salary: $17,000.00 \- $20,000.00 per month Benefits: * Grocery vouchers Work location: On-site employment