This position is responsible for leading and developing our customer experience team, ensuring the delivery of exceptional service across all customer touchpoints and after-sales support. The role is essential in fostering customer satisfaction, loyalty, and operational excellence. It is responsible for retaining skilled and trained personnel within the team, ensuring that all efforts to meet customer needs strictly adhere to the Code of Ethics, Safety Standards, Lubrizol’s values, and a firm commitment to a diverse and inclusive work environment. MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITION Lead and develop a team of customer experience representatives by establishing clear goals and expectations. Drive continuous process and capability improvements in collaboration with the Center of Excellence (COE); identify and implement enhancements aligned with process maturity objectives. Oversee daily operations to ensure timely and effective resolution of customer inquiries, complaints, and escalations. Collaborate with cross-functional teams to achieve high levels of customer satisfaction, ensuring compliance with internal and global guidelines. Coordinate, monitor, and track all customer orders, deliveries, and invoices to maintain established customer service standards. Support special projects and initiatives designed to enhance the customer experience. Provide guidance to team members to meet business objectives, including coaching, training, and development opportunities to strengthen team capabilities and engagement. Ensure adherence to the Month-End Closing Policy and maintain effective internal controls to guarantee the accuracy of order management transactions. Support the Sales & Operations Planning (SOP) and Sales & Operations Execution (SOE) processes by preparing and presenting requested Customer Experience KPIs, escalation topics, and key data to facilitate informed actions and decisions. Ensure compliance with service standards, the code of ethics, policies, and procedures through regular audits and coaching.

**MAIN JOB RESPONSIBILITIES:** * Design and develop system solutions in accordance with the internal client’s medium-complexity requirements. * Maintain information systems up to date according to new technologies or tools to optimize processes. * Verify compliance with work methods by the external development team to ensure adherence to internal procedures for medium-complexity requirements. **REQUIREMENTS** * Bachelor’s degree in Software Engineering, Systems Engineering, or related field. (PROFESSIONAL LICENSE IS MANDATORY) * Availability of schedule and willingness to work on-site. **EXPERIENCE** * Database (1–2 years) * Object-oriented programming (1–2 years) * Scrum methodology (1–2 years) **KNOWLEDGE** * C# * SQL Server 2019 * .NET, MVC **WE OFFER:** * Direct hiring with potential for permanent employment based on performance * Statutory benefits and above-standard benefits. **CONTRACT TYPE:** Permanent If you meet the profile requested for this vacancy, apply now to begin the hiring process. Group PiSA thanks you for your interest in participating in this recruitment call! Recruitment, evaluation, interviews, selection, and hiring processes at Group PiSA are completely FREE; no one should request any payment from you to participate in our recruitment and selection processes. Please report any unusual requests during the process to join Group PiSA at linearh@pisa.com.mx Job type: Full-time Salary: $1,000 – $2,000 per month Benefits: * Savings fund * Life insurance * Grocery vouchers Work location: On-site

Accounting firm seeking: **JUNIOR ACCOUNTANT AND SENIOR ACCOUNTANT.** SALARY: **$8,364.00 / $12,000.00** (depending on experience). **RESPONSIBILITIES:** * Recording and journal entry posting for income, expense, and general ledger transactions. * Filing and preparation of DIOT (Taxpayer Information Return). * Account reconciliation and cleanup. * Bank reconciliations. * Preparation and filing of annual and monthly tax returns for legal entities and individuals. **WE OFFER:** * Competitive base salary (commensurate with experience). * Workweek from Monday to Friday. * Flexible working hours (early Friday departure at 3:00 PM). * Career development plan. * Ongoing professional training. * Salary increases. * Additional vacation days or paid leave. **REQUIREMENTS:** * Completed bachelor’s degree in Accounting (100% of credits completed) (**MANDATORY**). * Prior experience in a similar role (*minimum one year for Senior Accountant*). Employment type: Full-time Salary: $12,000.00 per month Application question(s): * Have you completed your bachelor’s degree in Accounting (100% of credits)? * Do you have experience in a similar position and/or at an accounting firm? For how long? * In which borough or municipality do you reside? Work location: On-site employment

A MAJOR INTERNATIONAL PHARMACEUTICAL LABORATORY IS SEEKING A PHARMACY PROMOTER TO JOIN ITS EXCELLENT TEAM Requirements Experience as a pharmacy promoter, dermatological advisor, or in a related role within pharmacies Experience in the pharmaceutical or healthcare industry Availability to visit various pharmacies Skills/Competencies Sociable Dynamic Active We Offer Base salary Commissions Transportation allowance Life insurance Statutory benefits Job stability Desired Education Level: Basic Desired Experience Level: Intermediate

*GO MART is seeking a Kitchen Supervisor in Lomas De Chapultepec - Miguel Hidalgo, Mexico City* GOmart is looking for a Sous Chef/Kitchen Supervisor! At GOmart, we continue to grow and want to welcome a Sous Chef with an excellent attitude, commitment, and passion for cooking, who wishes to develop professionally within an expanding company. Requirements * Minimum 2 years of experience in the position (mandatory). * Verifiable employment stability. * Inventory control and management. * High attention to detail. * Supervision, training, and development of kitchen staff. We offer * Monthly salary of $12,000. * Statutory benefits. * Life insurance. * Minor medical expense insurance. * Work schedule: Monday to Friday, 7:00 a.m. to 5:00 p.m.; Saturday, 9:00 a.m. to 2:00 p.m. * Excellent work environment. * Opportunity for professional growth. Apply through this channel, and we will contact you shortly. We look forward to meeting you and having you join the GOmart team! Job type: Full-time Salary: $12,000.00 - $13,500.00 per month Work location: On-site

**Junior Recruiter (Operational)** **Requirements** * **Education:** Completed high school diploma or recent graduates in Human Resources (mandatory). * **Experience:** Not required, or minimum 6 months in recruitment (fieldwork or social media). * **Personal Skills:** * Positive attitude and **strong eagerness to learn**. * **Dynamic**, proactive individual who does not wait for instructions. * **Empathy** when interacting with candidates. * **Openness to change**. * Enjoyment of **teamwork**. * Ability to work under pressure. * Goal- and income-oriented. * **Desirable Competencies:** * Strong verbal communication skills. * Basic organizational skills. * Basic use of social media (WhatsApp, Facebook, TikTok). **Responsibilities** * Post operational job openings across various channels. * Screen candidates, conduct phone calls, interviews, and follow-ups. * Organize documentation and route candidates to clients or coordinators. * Support mass recruitment activities. * Maintain up-to-date candidate databases. **What We Offer** * Starting base salary of $12,000 MXN per month (net). * Bi-weekly payments. * Commission structure **based on hires**. * Initial training + ongoing mentoring. * Fast-track promotion to Intermediate Recruiter. * Dynamic and collaborative work environment. Work location: Av. Chapultepec 560, Colonia Americana (in front of the Niños Héroes roundabout) Job type: Full-time Salary: Starting at $12,000.00 MXN per month Benefits: * Option for an indefinite-term employment contract Application Questions: * “Tell me something you learned quickly despite having no prior knowledge of it.” * “When under pressure, what do you do to maintain your pace?” * “In your work, what motivates you most: learning, growth, or earning money?” Workplace: On-site employment