SUPERVISOR

Description

Job Summary: Oversee the store's overall operations, lead the team, and ensure excellent customer service, with customer satisfaction as the top priority. Key Responsibilities: 1. Leadership and team development 2. Ensuring customer satisfaction 3. Comprehensive management of store operations Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to your direct reports to coordinate proper execution of store operational processes, foster an optimal work environment, and deliver outstanding service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and guaranteeing their full satisfaction. * Ensure all parts and products are in their assigned locations within the store and that physical inventory matches system records by executing flawless weekly inventory maintenance tasks. * Supervise store operational activities as a role model and ensure employees provide customer consultation and utilize all tools provided by AutoZone—including the electronic catalog and testing/diagnostic equipment—to deliver reliable advice and genuine solutions to our customers’ needs, thereby also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying areas requiring improvement and training. * Supervise that all employees comply daily with their scheduled working hours and AutoZone’s dress code, interact with each other and our customers with the highest levels of respect, courtesy, and professionalism, and apply AutoZone’s guidelines and core values. * Review and analyze the Profit & Loss (P\&L) report periodically to identify opportunities for expense control and contribute to improving them by promoting a culture of cost-consciousness across all controllable expenditures within the team. * Assign and follow up on tasks for area supervisors—including planogram setup, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, and parking lot—as well as review daily cash counts for the main register, perform cash sweeps, and process cash register closings for your team members, strictly following AutoZone-provided procedures. * Supervise and ensure employees wear AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or using in-store test stations, thereby helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma or equivalent * One to two years of supervisor experience in retail, warehouse, or store environments * Flexible availability to work various shifts AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ more than 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going the extra mile define our identity—for both our customers and AutoZoners. Working at AutoZone means joining a team that values dedication, collaboration, and growth. Whether you’re assisting customers or developing your professional career, we provide the tools and support to help you succeed and advance your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on their skills and competencies, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.