Call Center Technical Support Analyst

Description

Job Summary: We are seeking a Level 1 Technical Support Analyst to resolve telephone-based incidents, report failures, and document activities. Key Highlights: 1. Opportunity for recent graduates with no experience 2. Gain experience in telephone technical support 3. Development of incident resolution skills Join the best team and become a **Level 1 Technical Support Analyst** **We are looking for:** * Bachelor's degree in Computer Systems Engineering, Information Technology, or related field (internship candidate, in the process of graduation, graduated, currently studying, or incomplete) * Minimum 6 months of experience in telephone (call center) or remote technical support (academic service and professional internships count as experience) * **Recent graduates:** **no experience required** **Knowledge Requirements:** * **SQL Server** as a Database Management System (DBMS) for data management (basic level) * **Basic knowledge of Networks** * **Windows Server** (basic level) **Responsibilities:** * Resolve incidents via telephone * Report failures to supervisors using designated tools * Accurately document all activities performed to address incidents **What We Offer:** * Salary: $10,186.14 gross * Monthly bonus: $750 * Statutory benefits and additional benefits beyond statutory requirements from day one **Work Schedule:** * 2:00 PM – 8:00 PM * 3:00 PM – 9:00 PM **Work Shift:** Monday to Sunday, with a rotating weekly rest day **Location:** Work area: Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Dr. Galvez Metrobus station) **Apply through this channel or contact Lic. Andrea Pacheco at 55.27.27.81.66.**