CUSTOMER SERVICE ASSISTANT

Description

Job Summary: Indemex Engineering is seeking a Customer Service Assistant to resolve inquiries, requests, and complaints; record interactions; and coordinate with other departments. Key Responsibilities: 1. Resolve customer inquiries and requests. 2. Record and document customer interactions. 3. Coordinate with other departments for timely responses. **Indemex Engineering is seeking a CUSTOMER SERVICE ASSISTANT in Gral. Anaya \- Benito Juárez, Ciudad de México** --------------------------------------------------------------------------------------------------------------- **CUSTOMER SERVICE ASSISTANT** **A company dedicated to manufacturing aesthetic medical equipment invites you to join its team!** **REQUIREMENTS:** **Education:** Incomplete undergraduate degree or bachelor’s degree in Administration, Accounting, or related field. **Experience:** Minimum 2 years (preferred). **Knowledge:** * Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint) * Administrative and document control knowledge. * Familiarity with internal processes and service policies. * Basic knowledge of CRM tools or systems (preferred). **Responsibilities:** * Address customer inquiries, requests, complaints, or feedback through various service channels (phone, email, in-person, chat, social media, etc.). * Record and document all interactions. * Accurately enter customer data, received requests, proposed solutions, and corresponding follow-up into the system. * Coordinate with other departments to ensure timely responses and keep customers informed about request status. * Monitor satisfaction levels. * Administer brief surveys or collect feedback on service quality and report findings to the relevant department. * Comply with quality standards and protocols. * Prepare administrative reports and controls related to the department. * Assist in organizing documents, files, and departmental records. * Coordinate schedules, appointments, orders, or services requested by customers. **Skills:** * Strong verbal communication and customer service orientation. * Organizational skills and time management. **WE OFFER:** **$12,000 net monthly salary** Monday to Friday, 9:30 AM – 5:30 PM Statutory benefits Excellent work environment Opportunity for growth **Location:**CDMX, 10 minutes from Coyoacán Metro Station **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Administrative / Secretarial **Industry:** Medical Devices **Skills:** * Strategy * Autonomy * Idea development *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0cc36a5200005000c54399\&source\=indeed*