Customer Service Coordinator – Ford Cuernavaca

Description

Job Summary: We are seeking a Customer Service Coordinator for a leading automotive company, responsible for resolving customer dissatisfaction, tracking complaints, and continuously improving processes. Key Responsibilities: 1. Customer dissatisfaction handling and resolution 2. Coordination with internal departments and support for training 3. Opportunity with a leading automotive company **Customer Service Coordinator – Ford Cuernavaca** Join our team at a nationally recognized automotive company! **What will you do?** * Handle and resolve customer dissatisfaction. * Track and close complaints. * Comply with brand standards. * Continuously improve processes. * Coordinate with internal departments. * Support the training department in courses and certifications. **Requirements:** * Bachelor’s degree in Business Administration or related field. * Minimum two years of experience in similar roles. * Solid knowledge of customer service. * Exceptional interpersonal and customer interaction skills. * Ability to effectively manage conflicts. * Aptitude for working under pressure. **Location:** Ford Cuernavaca – Cuernavaca, Morelos. **Apply by sending your CV to:**– auxiliarrh@motoresdemorelos.mx Salary: Starting from $9,585.00 per month Benefits: * Employee discount * Free parking * Option for indefinite-term contract * Additional vacation days or paid leave Workplace: On-site employment