Position Summary: Coordinate and supervise the Customer Service Control Desk, ensuring proper tracking of preventive and corrective maintenance work orders for gastronomy equipment. Key Highlights: 1. Coordination and supervision of the daily operation of the Control Desk. 2. Management of service orders and technical schedule control. 3. Fault detection and identification of improvement opportunities. JOIN OUR TEAM! Position: Control Desk Coordinator Department: Operations / Technical Service Sector: Gastronomy Equipment Maintenance (industrial kitchen equipment, coffee machines, ovens, refrigeration units, dishwashers, etc.) Location: Av. Perif. Pte. Manuel Gómez Morin 555, Granja, 45010 Zapopan, Jal. Work Modality: On-site Schedule: Full-time Position Objective Coordinate and supervise the Customer Service Control Desk, ensuring accurate tracking of preventive and corrective maintenance work orders for gastronomy equipment, while guaranteeing adherence to response times, service quality, and internal processes. Main Responsibilities * Coordinate and supervise the daily operation of the Control Desk. * Register, assign, and track service orders. * Validate technical reports, checklists, photographic evidence, and service closure. * Manage technicians’ schedules and prioritize services based on urgency. * Monitor key performance indicators: response times, closed services, recurrence rates, and productivity. * Ensure compliance with processes, policies, and quality standards. * Coordinate communication between customers and the service department. * Prepare operational and performance reports. * Identify recurring faults and process or service delivery improvement opportunities. * Support internal audits and technical documentation control. Required Profile 1\. Education 2\. Bachelor’s degree or technical qualification in: Administration, Accounting, Finance, International Trade, etc. 3\. Desired background in process management or maintenance Experience * 2–5 years in: * Control Desk operations * Technical service coordination * Maintenance operations * Experience in companies providing industrial, gastronomic, or similar equipment maintenance services. * Desired experience coordinating customer-facing services. Technical Knowledge * Management of preventive and corrective maintenance work orders. * Technical documentation control. * Intermediate–advanced Excel proficiency. * ERP, CRM, or service management software (CMMS) usage. * Operational KPIs and SLA tracking. * Basic knowledge of gastronomy equipment (desirable). Skills and Competencies * Leadership and organizational skills. * High attention to detail. * Clear communication with technical staff and customers. * Analytical ability and problem-solving skills. * Ability to work under pressure and manage multiple services simultaneously. * Results-oriented mindset and commitment to continuous improvement. * Service-oriented attitude. We Offer Competitive salary commensurate with experience. Statutory benefits. Job stability. Professional development. Excellent work environment. Savings fund. Credit union