Indeed
HEAD OF SERVICES AND CUSTOMER SUPPORT
Position Summary:
INSTAPURA seeks an Administrative Technical Service Head to supervise the service schedule, coordinate resources, track service policies, and manage teams.
Key Highlights:
1. Administrative role focused on supervision and management of technical service.
2. Leadership in team coordination and customer satisfaction.
3. Comprehensive management of logistics, expenses, and inventories to optimize operations.
**INSTAPURA**, a leading Latin American manufacturer of water purification equipment, is seeking:
**"TECHNICAL SERVICE HEAD"**
**NOTE: THIS POSITION IS ADMINISTRATIVE, NOT OPERATIONAL**
**Responsibilities:**
1. Service Schedule Supervision:
* Supervise and manage the service schedule, ensuring efficient resource allocation and customer satisfaction.
* Coordinate with shipping and procurement departments, as well as technical teams, materials, etc., to guarantee availability and punctuality for scheduled services.
2. Policy Tracking:
* Conduct detailed tracking of customers’ service policies, ensuring timely renewals and compliance with agreed terms.
3. Monthly Sales Reporting:
* Prepare monthly reports on service and installation sales, providing analysis and recommendations to improve commercial performance.
4. Technician Schedule Organization:
* Coordinate and organize technicians’ schedules, assigning tasks and priorities according to customer needs and quality standards.
5. Installation and Service Cost Estimation:
* Participate in estimating and budgeting installation and service projects, ensuring profitability and accuracy in estimations.
6. Hotel, Airline, and Vehicle Reservations:
* Manage accommodation, transportation, and logistical arrangements for technical staff, ensuring efficiency and comfort during travel.
7. Technical Expense Control:
* Monitor and control expenses related to technical services and installations, identifying opportunities for cost savings and optimization.
8. Service and Technician Inventory Management:
* Conduct regular inventories of materials and equipment, ensuring adequate availability and efficient resource management.
9. Customer Revenue Management:
* Oversee billing and collection processes for rendered services, ensuring accuracy and timeliness of payments.
10. Coordination and supervision of the entire service and installation technician team
**Skills:**
> Leadership
> Proactivity
> Problem-solving
> Frustration tolerance
> Initiative
> Responsibility
> Stress management
> Working under pressure
**Requirements:**
Education – Completed bachelor’s degree or engineering program in administrative or related field
Experience – 5 or more years working with equipment, installations, and/or warranty policies
Age: 35–50 years
Flexible working hours
**We Offer:**
Salary: $18,000.00–$20,000.00 gross monthly, depending on qualifications
Meal vouchers
Uniforms upon joining the company
Statutory benefits
Weekly payments
Working hours: Monday to Friday, 8:00–17:00, with a 1-hour lunch break
Interested candidates meeting the profile are requested to submit their CV with photo and contact information.
Employment type: Full-time, indefinite-term contract
Salary: $18,000.00–$20,000.00 per month
Benefits:
* Free uniforms
* Meal vouchers
Work location: On-site employment

Cuexcontitla 8, Lomas de la Selva, 62253 Cuernavaca, Mor., Mexico
$MXN 18,000-20,000/year