Level 1 Technical Support Engineer

Description

Job Summary: Provides first-level technical support to customers, managing cases, updating software, and escalating complex issues. Key Highlights: 1. Opportunity for learning and professional development 2. Continuous training 3. Positive work environment **LEVEL 1 TECHNICAL SUPPORT** **Job Description:** Provide timely and appropriate support to customers, serving as the first point of contact (Level 1\) for basic operational issues. **Responsibilities:** 1\. Perform remote software updates. 2\. Immediately escalate cases to higher levels when issues exceed their competencies. 3\. Capture detailed information for each case and document related information in the Technical Support CRM, always indicating the case status and method of resolution (telephone, remote, on-site, electronic, etc.). 4\. Serve as a call center service agent, providing basic technical support (Level 1) via telephone and remote channels for application-related topics, including: * Basic support for catalogs (customers, products, employees, etc.) * Ticket generation. * Web applications. * Version updates. 5\. Handle and follow up on assigned tickets. **REQUIRED KNOWLEDGE** * Networks, communication protocols, and interfaces * Microsoft Office 365 * Database management (SQL) * Server management **Requirements:** * Technical or university degree in IT or related field * Strong communication skills and service-oriented attitude. **We Offer:** * Base salary * Statutory benefits * Opportunity for learning and professional development. * Positive work environment. * Continuous training. Work location: Los Mochis, Sin. Interested candidates should apply through this channel; please attach an updated CV. Job type: Full-time Work location: On-site employment