Technical Support Coordinator

Description

Job Summary: We are seeking a Technical Support Coordinator to lead and supervise the team, ensure IT operational continuity, and manage critical incidents. Key Responsibilities: 1. Lead and supervise the technical support team 2. Ensure operational continuity of IT services 3. Manage and resolve critical incidents At IEU University, we promote a new professional culture based on comprehensive education and socially responsible leadership. Today, we are looking for your talent and invite you to join our team as: · Technical Support Coordinator · What will you do? · Lead, coordinate, and supervise the technical support team, ensuring timely and high-quality support to users. Ensure proper operational continuity of Information Technology services, minimizing downtime and operational risks. Ensure compliance with Service Level Agreements (SLAs) through monitoring, tracking, and reporting of performance indicators. Manage and resolve critical incidents by implementing corrective and preventive actions, as well as optimizing processes under IT best practices. Administer technical support tools, technological infrastructure, equipment inventories, and vendor relationships, ensuring their proper operation and control. · Requirements: 2 years of experience in this position Proficiency in Windows and Linux operating systems Customer service skills Valid driver's license · Work Location: IEU Campus Puebla · Working Hours: Monday to Friday 8:30 am – 6:00 pm | Saturday 9:00 am – 2:00 pm · JOIN OUR TEAM! All our recruitment processes are free of charge and open to anyone, regardless of age, gender, orientation, or any other condition. Your talent is what matters!. -Requirements- Minimum Education: Higher Education – Bachelor's Degree years of experience Keywords: resident, supervisor, manager, assistant manager, responsible person, coordinator, manager, captain, support, support, technician, technologist, tech, technician, technology, technology, technologist