Front Desk Agent

Description

Position Summary: We are seeking a passionate Front Desk Agent to deliver a seamless and memorable check-in experience for our guests. Key Highlights: 1. Guest Service: Provide a warm welcome and resolve inquiries. 2. Professional growth and development opportunities at Marriott. 3. Ongoing training aligned with Courtyard brand standards. Join the Marriott family and be our guests’ first impression! We are looking for individuals with a passion for service, energy, and a contagious smile for the **Front Desk Agent** position at Courtyard by Marriott Puebla. Your Key Responsibilities: As a Front Desk Agent, your mission is to ensure a seamless and memorable check-in experience for every guest. Your key responsibilities include: * **Guest Service:** Deliver a warm welcome and farewell, anticipate guest needs, and efficiently and professionally resolve inquiries or requests. * **Registration Management:** Perform **check-in and check-out** quickly and accurately in the hotel’s operating system, ensuring proper room assignments. * **Financial Control:** Manage the petty cash fund, process various payment types (cash, credit cards, charges), and conduct end-of-shift cash reconciliation and balancing. * **Communication:** Operate the telephone switchboard, manage messages, and coordinate requests with other departments (Housekeeping, Maintenance, etc.). * **Local Information:** Provide recommendations and assistance regarding hotel services and tourist attractions in the city of Puebla. Essential Requirements: * Prior customer service experience, preferably in the hospitality industry. * Intermediate or advanced **English language proficiency** (mandatory for interacting with international guests). * Excellent personal presentation, communication skills, and service-oriented attitude. * **Full Schedule Availability:** Must be available to **rotate 8-hour shifts** (Morning, Afternoon, and Night), including weekends and holidays. We Offer: * Competitive salary and statutory benefits. * Professional growth and development opportunities within Marriott International. * Ongoing training aligned with Courtyard brand standards. * A dynamic and professional work environment. **Are you passionate about service and ready for the challenge of rotating shifts?** Please send your updated CV to pbccy.rh@clickefficiency.com.mx or call 222 697 20 26. Employment Type: Full-time, Indefinite Term Salary: $10,000.00 \- $11,400.00 per month Benefits: * Savings fund * Company parking * Cafeteria service * Complimentary uniforms Work Location: On-site employment