PAC Coordinator

Description

Nissan Cobama Azcapotzalco is seeking a PAC Coordinator Salary: Up to $8,400.00 per month Application question(s): * Main responsibilities: \- Follow up within 48 hours with all customers who visited the service department to assess their satisfaction level upon departure from service. \- Follow up within 48 hours with all customers who received their new vehicle to evaluate their satisfaction level during vehicle delivery. \- Promptly listen to and address customer complaints received directly at the dealership (New Vehicles, Pre-owned Vehicles, and Service). \- Generate and monitor KPIs impacting customer satisfaction, analyze causes of dissatisfaction, and propose corrective actions. \- Define strategies and implement actions to resolve complaints. Other duties related to the position may also apply. * Requirements: \- Age: 23–35 years old. \- Gender: Unrestricted. \- Minimum education: Engineering degree. \- Experience: 1 year in the automotive sector (preferred). \- Customer service experience (preferred). \- Proficiency in basic Microsoft Office suite. \- Intermediate Excel proficiency. * Skills and competencies: \- Competitive. \- Motivational. \- Communicative. \- Transparent. \- Responsible. \- Honest. \- Decision-making ability. \- Articulate communication. \- Negotiation skills. \- Customer satisfaction orientation. \- Analytical ability. \- Emotional intelligence. \- Service-oriented attitude. * If you are a recent graduate and wish to join the team of one of Mexico’s leading automotive brands, this job is for you. Send your CV via email or WhatsApp at 55 7322 7845 Work location: On-site employment