Room Attendant

Description

Job Summary: The Room Attendant ensures the cleanliness, supplies, and comfort of guest rooms while maintaining Four Seasons quality standards. Key Highlights: 1. Room cleaning and safe handling of chemical products. 2. Reporting of damages, found items, and valuables to Security/Engineering. 3. Opportunities to build a successful career with global potential. **About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** An urban oasis in the heart of the city. Set around a verdant inner courtyard, our hacienda\-style Hotel puts the hectic urban hustle of Mexico’s vibrant capital city seemingly on pause, but only for as long as you’d like. Step outside our doors, and you’ll find yourself on the grand boulevard of Paseo de la Reforma, just a short stroll away from Bosque de Chapultepec and the trendy neighbourhoods of Condesa and Polanco. Want to know what makes Mexico City tick? Join us at Fifty Mils, one of the 50 Best Bars of the world, and taste the cocktails that are captivating Mexico City. Join our diverse and talented team at Four Seasons Hotel Ciudad de México. Built around an idyllic garden bathed in sunlight that reflects the brilliance of Mexican colors, highlighting every space to inspire a journey of discovery—interacting with nature while pausing the noise—with a privileged location on the elegant Paseo de la Reforma and just steps from Bosque de Chapultepec and the Museum of Modern Art. Spacious and comfortable suites, the ever-reliable five-star service, and innovative culinary offerings that will delight everyone. All this makes any stay at the newly renovated Four Seasons in Mexico’s capital a truly unforgettable experience. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Learn more about Four Seasons Hotel Ciudad de México, Hotel website: https://www.fourseasons.com/es/mexico/ Instagram: \# fs mexico The Role of Room Attendant Ensures cleanliness, supplies, and comfort for all guests in rooms, consistently meeting Four Seasons’ established quality standards. Essential Functions * Clean guest rooms, ensuring all trash and recyclable items are removed and placed into appropriate containers within the service area, as well as handling chemical products safely. * Ensure glasses, amenities, utensils, and other room items—including the minibar—are replenished during service. * Report any items found in vacated rooms to the Security department, as well as visible valuables in occupied rooms. * Report any damage, repairs, or maintenance needs to the Engineering department. * Perform non-room cleaning projects as required. * Assist in other Housekeeping areas as required. Knowledge and Skills **Education** * High school diploma or equivalent experience **Experience:** * One (1\) to three (3\) years of experience in this position * One (1\) to three (3\) years of experience in a luxury hospitality environment (not mandatory, but considered a plus) **S** **kills** * **Ability to read, speak, and write in Spanish** * Understand and become familiar with hotel quality and service standards. * Highest level of integrity and transparency * Apply an ethical approach to resolving situations. * Strong interpersonal and relationship-building skills. * Reasonable problem-solving, decision-making, and conflict-resolution skills * Work safely, prudently, and in an organized manner. Benefits: * **Uniforms:** Complimentary dry cleaning for employee uniforms * **Travel:** Complimentary room nights at Four Seasons Hotels \& Resorts, with discounted meals and other services at each location * **Training and Development:** Internal training workshops for line staff and management * **Meals:** Complimentary buffet-style service meals * **Recognition:** Employee Service Awards, as well as Employee of the Month and Employee of the Year awards And many more property- and location-specific benefits What Can You Expect from Four Seasons? * Be part of a supportive team with strong team spirit * Have opportunities to build a successful career with global potential * Work in a diverse and challenging environment interacting with leadership teams * Recognition for your achievements About Four Seasons Hotels \& Resorts: Four Seasons Hotels and Resorts opened its first hotel in 1961, and its story is one of continuous innovation, remarkable expansion, and unwavering dedication to the highest standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining warmth and efficiency with the finest international hotel traditions. Four Seasons Hotels and Resorts has been ranked EVERY YEAR since 1998 among FORTUNE magazine’s "100 Best Companies to Work For" and has been named a "Legend of the Great Place to Work", an honor currently held by only 12 companies worldwide. Service Culture Operating hotels, resorts, and residential properties in major urban centers and tourist destinations across more than 47 countries—with various projects in planning or development—Four Seasons consistently ranks among the world’s finest hotels and most prestigious brands in reader surveys, traveler reviews, and industry awards. Our greatest asset—and the key to our success—is our people. We believe each of us deserves a sense of dignity. What Is It Like to Work for Four Seasons Hotels \& Resorts? At Four Seasons, we guide all our actions by the Golden Rule: “Treat others as you would like to be treated.” Here, you’ll work on a team grounded in mutual respect, collaboration, outstanding service, and passion for service. As a luxury brand, your work will also be guided by very strict standards to ensure consistently high quality and service. Expect to work hard—but have fun and learn along the way, advancing your career, experience, and skills to the next level. Learn more by visiting us at: Corporate website: www.fourseasons.com/ Careers portal: https://www.fourseasons.com/careers/ We look forward to receiving your application!