IT Technical Support Assistant

Description

Job Summary: We are seeking a solution-oriented, service-focused IT Technical Support Assistant to ensure operational continuity and provide first- and second-level support, while collaborating on equipment and system maintenance. Key Highlights: 1. Key role in ensuring IT infrastructure operational continuity. 2. Opportunity to propose, build, and transform with technology. 3. Innovative environment focused on automation and continuous improvement. **Description:** ---------------- At APS, we seek an **IT Technical Support Assistant** who is solution-oriented, service-driven, and passionate about technology—capable of ensuring the operational continuity of our infrastructure and delivering an efficient experience to our internal teams. **You will be responsible for addressing technical incidents, providing first- and second-level support, and collaborating on the configuration and maintenance of equipment, systems, and access rights—contributing to the smooth daily operation.** We seek a proactive individual with analytical ability and a continuous improvement mindset—someone who enjoys solving technological challenges and delivering agile solutions that enhance organizational productivity and stability. **Your contribution will be critical to strengthening APS’s technological operations, ensuring efficient service delivery, operational continuity, and reliable support for our work teams.** **Key Responsibilities:** * Provide first- and second-level technical support to internal users, both on-site and remotely. * Install, configure, and maintain computing devices, printers, and other technological equipment. * Manage users, access rights, email accounts, and permissions within institutional systems. * Diagnose and resolve incidents related to hardware, software, and network connectivity. * Track tickets and incidents, prioritizing response times and operational continuity. * Manage the technology inventory and collaborate on IT infrastructure updates and improvements. * Document solutions and contribute to the continuous improvement of support processes. **Why Join APS?** At APS, we believe technology is the engine of growth. Here, you won’t just execute tasks—you’ll have the opportunity to propose, build, and transform how the organization operates. You’ll join an environment where innovation, automation, and continuous improvement are central—with openness to implementing new ideas, tools, and solutions. If you’re passionate about optimizing processes, automating tasks, and making a tangible impact on business operations, this is the place to grow. **Your next step toward a technology-driven career starts here.** **Requirements:** --------------- ***What Are We Looking For?*** * 1–2 years of experience in technical support, user assistance, and IT incident resolution. * Knowledge of Windows/Mac system support, basic networking, email systems, and collaborative tools such as Google Workspace and Microsoft 365\. * Organized, analytical profile with the ability to manage multiple requests simultaneously. * User-focused approach, effective communication, and problem-solving skills. * Ability to prioritize incidents, collaborate in teams, and follow up promptly until request closure. * Proactive mindset oriented toward continuous learning and service improvement. **Academic Background:** * Technical degree in Systems, Informatics, Computing, or related field. **Languages:** * Basic to intermediate English (preferred)