DESCRIPTION Merchandise picking and collection, ensuring accurate inventory registration and proper item segregation in the Click & Collect warehouse. Support merchandise transfer requests to the store where the customer wishes to pick up the product. Assist e-commerce customers, ensuring compliance with service protocols. Serve as the primary point of contact in the physical store and ensure timely handling of customer complaints and claims, resolving them effectively. Provide personalized guidance to customers on promotions, offers, and delivery timelines for online purchases, as needed. REQUIREMENTS **REQUIREMENTS:** * Completed high school education (mandatory). * Prior experience in customer service, retail floor operations, warehouse, logistics, or similar positions. * Strong verbal communication skills and a service-oriented attitude. * Basic computer and/or mobile device proficiency. * Ability to organize merchandise and track orders. * Attention to detail and sense of urgency. * Availability to work Monday through Sunday, with a weekday day off. * Willingness to commute to the work location. * Professional appearance and courteous interaction with customers. * Ability to work collaboratively and meet operational objectives. **DRESS CODE:** * Tailored suit or formal dark-toned attire. * White shirt or blouse. * Black shoes. * Formal and executive appearance.
Juan García
Indeed · HR
Juan García
Indeed · HR
