End-User Computing (EUC) Support (Mexico/CDMX)

Description

Job Summary: We are seeking a proactive and committed technical support professional with experience in end-user devices, system software, networking, and Level 2 user support—including incident handling and resolution. Key Highlights: 1. Proven experience in technical support for end-user devices 2. User support (Level 2) and incident resolution 3. Proactive and committed profile with strong communication skills We are looking for a technical support professional with proven experience in: End-user devices (e.g., desktops/laptops/tablets/mobile devices, including Apple and Microsoft products) and associated system software. Mobile devices, connectivity, networking equipment, and communications room maintenance. **Printers and MFDs and Monitors** Audio-Video installations including Digital Signage and broadcast equipment. Conference and meeting room equipment. **Responsibilities**: · Experience in user support (EUC Level 2) · Strong communication skills Proactive and committed profile · Technical user support (Level 2) · Incident handling and resolution · Support for corporate equipment and environment * On-site end-user support * ServiceNow handling * Remote configuration with basic networking knowledge * EUC (End User Computing) * Field support software includes operating systems, office automation applications, software suites, and utilities that provide functionality and protect the aforementioned hardware resources * End-user devices (e.g., desktops/laptops/tablets/mobile devices, including Apple and Microsoft products) and associated system software. Mobile devices · Audio-Video installations including Digital Signage and broadcast equipment · Conference and meeting room equipment. · Fixed-line telephony and softphones. Point-of-sale (POS) devices. Retail label printer support · Retail store-associated mobile devices · Retail back-office IT technologies (e.g., RF inventory and application servers) DocuSign envelope ID: 7A72CFE6-859E-4B65-9C2D-2CFC449122BB 9 Job Statement · Digital interactive solutions for retail · Operational management of retail foot traffic counting and music. · Retail video surveillance. Retail time management. Hardware support. Distribution center. IT technologies. Kiosk equipment (digital bar). Field intervention for locations currently without on-site presence. VIP support § Out-of-scope service support based on time and materials · On-site/field services for all aforementioned equipment when physically located at * Service locations. On-site/field services for retail store lifecycle operations, e.g., store openings, renovations, and closures. Stock management at Key Sites for desktops, laptops, and peripherals. Improvement and renewal of abandoned equipment image and updating of asset management system/CMDB. Deployment and configuration of new leased equipment and updating of asset management system/CMDB. Provision of remote storage and recommended spare parts inventory levels for support staff not stationed at key sites: service locations, Audio-Video installations including Digital Signage and broadcast equipment Conference and meeting room equipment. Fixed-line telephony and softphones. Point-of-sale (POS) devices. Retail label printer support Retail store-associated mobile devices Retail back-office IT technologies (e.g., RF inventory and application servers) DocuSign envelope ID: 7A72CFE6-859E-4B65-9C2D-2CFC449122BB 9 Job Statement Digital interactive solutions for retail Operational management of retail foot traffic counting and music. Retail video surveillance. Retail time management. Hardware support. Distribution center. IT technologies. Kiosk equipment (digital bar). Field intervention for locations currently without on-site presence. VIP support § Out-of-scope service support based on time and materials On-site/field services for all aforementioned equipment. **Requirements:** **Location:** Avenida Insurgentes Sur No. 2400, Barrio Loreto neighborhood, Álvaro Obregón borough, CDMX. **English Proficiency:** Advanced, conversational; assessments will be conducted. **Experience:** 2 to 4 years **Compensation:** 18,000.00 MXN **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM **Work Mode:** On-site **Language: English** **(Mandatory; assessments will be conducted)** Employment Type: Full-time Workplace: On-site employment