Customer Support Technical Representative

Description

Summary: This role involves managing customer experience through a call center, focusing on understanding customer issues and prioritizing tasks effectively. Highlights: 1. Opportunity to manage customer experience in a call center setting 2. Focus on understanding customer needs and prioritizing tasks 3. Chance to work in a dynamic customer/technical support role In this position, you will be working within a team of representatives managing customer experience through a call center. It requires keeping a pulse on the voice of our customers to understand field issues, prioritize tasks and manage your time efficiently. Key Qualifications: ● 2\+ years’ experience in a customer/technical support role ● Engineering Degree is a plus ● Experience working in the dental field (Lab, dental school, dental office) ● Familiarity with ERP softwares ● Excellent communication skills ● Experience with 3D Printing or Dental workflow is a plus ● Communication and computer skills ● Attention to detail ● Portuguese is a plus ● Home Office available (Hybrid position) ● USA Visa is desirable Job Type: Full\-time Pay: $25,000\.00 per month Work Location: Hybrid remote in 54050, Bosques de México, Méx.