Job Summary: We are seeking a Technical Support specialist to provide personalized, first- and second-level support to Apple users, with a focus on customer service and meeting performance metrics. Key Highlights: 1. Opportunity to start a professional career in Apple technology 2. Ongoing training and career growth 3. Apple Certified Macintosh Technician certification Position: Technical Support – MacStore!! · At MacStore, we want you to join our great team and launch your professional career! · Interviews are about to begin. You could start your professional journey with us that day. Join our sales force at MacStore branches!! MacStore Pabellon Bosques MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic. The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed service activities. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (paid directly to employee) Statutory and enhanced benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career growth. Ongoing training. Additional benefits after 3 months (permanent employment): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Interest in technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly rest days).-Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist