Control Tower Analyst 1 – IN-PERSON / REMOTE

Description

Job Summary: We are seeking a professional to provide operational support in managing prospect and student databases, using CRM and messaging tools to achieve business and student service objectives. Key Highlights: 1. Short-term growth opportunity 2. Free platform for courses and training 3. Institutional scholarship for studies **Job Objective:** Provide operational support for the proper management of the prospect and student database (BDD) to achieve business objectives and student service goals through the use of CMR5 dialer, Zoho CRM, and Callbell, as well as generating reports that clarify daily operations. **Requirements:** * Completed bachelor’s degree (preferred) * Experience: Minimum 3 years of experience using predictive dialers, CRM, messaging tools (WA/RRSS), and information analysis. * Knowledge of: Operational SLA compliance * Advanced Excel and Power BI usage * Proficiency in CRM and messaging tools (WA/RRSS) **Specific Responsibilities:** * Managing CRM5 dialer for predictive campaign uploads * First-level Callbell support (undelivered messages, tag generation, templates, and quick replies) * Issuing SLA operational alert dashboards (unattended records, abandoned chats, unanswered tickets) and preparing occupancy reports * First-level Zoho support (modifying assignment rules, creating dashboards) **Qualities / Skills:** * Analytical ability * Communication and presentation of KPIs * Problem-solving and working under pressure * Teamwork **We Offer:** * In-person / Remote work * Monthly salary with bi-weekly payments * **Short-term growth opportunity.** * Free **courses and training** platform across various areas of interest. * **Institutional scholarship** to continue your university or postgraduate studies. * **Discounts at Arista Optical Stores, cafeterias, and more.** * Central location — just a few blocks from Metro Line 1 Chapultepec or Line 7 Chapultepec. Salary: $15,000\.00 per month Benefits: * Option for indefinite-term contract * Referral program Workplace: On-site employment