Support Technicians

Description

Job Summary: A professional to join a company offering solutions in Siigo Aspel and ERP Intelisis systems, as well as IT consulting implementations, managing teams and services. Key Highlights: 1. Manage work teams and control desk 2. Monitor customer service tickets and response times 3. Train the work team Job Offer Support Technicians Location: Benito Juárez, Mexico City Company: IT CONSULTORIA CASANOVA Posted on April 28, 2026 Valid until May 1, 2026 Net Monthly Salary $15,000\.00 Apply Folio: 21123933 Description A professional holding a Bachelor's degree in Computer Systems or a Technical qualification in Information Technology (incomplete degrees accepted), to join a company providing solutions in Siigo Aspel and ERP Intelisis systems, as well as IT consulting implementation services for enterprises. WORK LOCATION: BENITO JUAREZ Requirements * Required academic level: Bachelor's degree * Academic status: Diploma or certificate * Required field of study (related fields): Computing and Systems * Experience: 2 \- 3 years as Support Technician * Knowledge(s) and tool(s): + Knowledge of agile project management tools + Proficiency in essential tools such as Gantt charts, Trello, etc. * Language(s): + None * Skill(s) and competency(ies): + Negotiation + Teamwork + Strategic planning + Customer orientation + Results orientation + Communication + Logical\-Mathematical reasoning + Work quality + Problem analysis and resolution * Candidate availability: + No travel required Schedule Some days Full-time 09:00 \- 18:00 Schedule clarification: MONDAY TO FRIDAY, 9\-18 HOURS; SATURDAY, 9\-14 HOURS Functions and responsibilities * Monitor customer service tickets and response times * Manage work teams, train team members, and oversee control desk operations The company offers * Statutory benefits * Indefinite-term employment contract Recruitment process * APPLICATION \- JOB PORTAL APPLICATION * Start date of your recruitment process: April 28, 2026 * Recruitment process duration: 1 Week