Call Center Technical Support Analyst

Description

Job Summary: We are seeking a First-Level Technical Support Analyst to resolve remote and telephone incidents, report failures, and document activities. Key Highlights: 1. First-level technical support 2. Remote and telephone incident resolution 3. Opportunity for recent graduates with no experience Join the best team and become a **First-Level Technical Support Analyst** We are looking for: * Bachelor's degree in Computer Systems Engineering, Information Technology, or related field (internship status, in the process of graduation, graduated, ongoing, or incomplete) * Minimum 6 months of technical support experience via telephone (call center) or remotely (including social service and professional practice experience) * **Recent graduates:** **no experience required** Required Knowledge: * **SQL Server** as a Database Management System (DBMS) for data management (basic level) * **Basic networking knowledge** * **Windows Server** (basic) Responsibilities: * Resolve incidents remotely and via telephone. * Report failures using internal tools to supervisors. * Accurately document all activities performed during incident resolution. What do we offer? * Salary: $10,186.14 gross * Monthly bonus: $750 * Statutory benefits and additional benefits exceeding statutory requirements from day one Work Schedule: * 3:00 PM – 9:00 PM (Monday to Sunday, with rotating weekly rest days) Work Location: Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Dr. Galvez Metrobus station) **Apply through this channel or contact Lic. Andrea Pacheco at 55.27.27.81.66.**