Level 2 Operational Support Technician

Description

Job Summary: We are seeking a Level 2 Operational Support Technician with experience in preventive and corrective maintenance of computer equipment to perform functionality tests, diagnose failures, and document solutions. Key Highlights: 1. Experience in preventive and corrective maintenance of computer equipment. 2. Handling service orders and technical diagnosis. 3. Promoting a discrimination-free environment and equal opportunities. We are a technology services integration company, specialized in innovative solutions based on the latest information technologies. Our commitment is to contribute to the development and improvement of various sectors in industry and government. If you are passionate about preventive and corrective maintenance of computer equipment and related tasks... We have a place for you! · **Level 2 Operational Support Technician** · Requirements: Completed technical degree; diploma mandatory. / Bachelor’s degree (intern) in Computer Systems, Informatics, Information Technologies, or related field. Minimum one year of experience in preventive and corrective maintenance of computer equipment. Solid knowledge in the field. Familiarity with ticketing tools. Responsibilities: Respond to on-site service orders for reported requests or incidents logged via the service desk. Perform functionality tests on hardware or software components that may exhibit faults causing operational interruption of equipment, in order to issue the corresponding technical diagnosis. Ensure compliance with service-level agreements (SLAs). Document solutions for requests and incidents and compile evidence of the support provided. Required Competencies: Teamwork and collaboration. Problem solving. Innovation. Excellent customer service. Effective communication. Results-oriented. We Offer: Gross monthly salary: $12,700 MXN Statutory benefits from day one. 31 days’ year-end bonus (aguinaldo). Food vouchers (vales de despensa). Special paid leave. Work schedule: Monday to Friday, 9:00 AM to 7:00 PM. Work location: Benito Juarez Borough. If you meet the profile and are interested in this vacancy, please apply through this channel. At this organization, we promote a discrimination-free environment. Discrimination is defined as any distinction, exclusion, restriction, or preference—whether by action or omission, intentional or not—that is not objective, rational, or proportionate, and that has the purpose or effect of impeding, restricting, hindering, diminishing, or nullifying the recognition, enjoyment, or exercise of human rights and freedoms when based on one or more of the following grounds: ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social, economic, health or legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal record, or any other ground; Homophobia, misogyny, any manifestation of xenophobia, racial segregation, antisemitism, as well as racial discrimination and other related forms of intolerance shall also be considered discrimination. We promote equal opportunities, labor equality, and non-discrimination; therefore, we align with Section III of Article 1 of the Federal Law to Prevent and Eliminate Discrimination (LFPED), or any other condition protected under federal, state, or local laws. We seek to ensure equal employment opportunities throughout our recruitment, selection, hiring, training, and retention processes for all employees; thus, any sexist bias is strictly prohibited, as is requesting medical certificates confirming absence of pregnancy or HIV infection.-Requirements- Minimum Education: Upper Secondary Education – Technological High School 1 year of experience Keywords: technologist, technician, tech, technician, technology, technology, technologist, support, support, support, operational, operational