MacStore Technical Support - WTC / Premium Benefits

Description

Job Summary: We are seeking a technician specializing in computer and telecommunications equipment repair to provide customized support and solutions to Apple users. Key Highlights: 1. Experience in computer and telecommunications repair 2. Passion for customer service and support 3. First- and second-level support for Apple users At MacStore, Apple’s #1 authorized distributor, we are looking for: · A technician specializing in computer and telecommunications equipment repair for the MACSTORE WTC branch Profile: * Completed high school diploma / technical vocational program. * Minimum 1 year of experience in computer and telecommunications repair. * Passion for customer service and support. * Residence near the work location. Responsibilities: * Provide first- and second-level support to Apple users. * Deliver personalized assistance and issue resolution. * Track completed service requests. * Promote and sell additional services. * Meet performance metrics and KPIs. We Offer: * Base monthly salary: $9,900.00 MXN (gross). * Apple Certified Macintosh Technician (ACMT) certification. * Benefits and compensation exceeding statutory requirements. * Monthly food voucher. * Profit-sharing (approximately 3 months’ worth). * Salary increase at the end of the fourth month. * Life insurance. * Savings fund. * Punctuality bonus. * Commissions ranging from 9% to 20% of the total amount billed for services performed. * Performance indicator achievement bonus. * 100% IMSS (Mexican Social Security Institute) contributions. * Direct, indefinite-term employment contract. * Job stability and professional development opportunities. * Rotating schedule Monday through Sunday, with one weekday off: 11:00 AM–8:00 PM and 12:00 PM–9:00 PM. If you are interested and meet the above profile, apply via this channel and we will contact you promptly. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist