Technical Support Engineer - Minimum 1 year of experience

Description

Job Summary: Provides technical support to Grupo Coppel users, maintains computer equipment, and participates in business projects. Key Responsibilities: 1. On-site or remote technical support for users 2. Preventive and corrective maintenance of computer equipment 3. Participation in business-impact projects About: Provide technical support (on-site or remote) by addressing user requests and incidents from various business areas of Grupo Coppel; maintain computer equipment in optimal condition through preventive/corrective maintenance programs; and participate in business-impact projects, store openings, and bank remodelings. Responsibilities: - Address (on-site or remotely) equipment incidents reported by operational business area users of Grupo Coppel. - Install IT equipment for business-impact projects aimed at improving customer experience and productivity in customer-facing areas. - Verify proper equipment functionality across all assigned implementations and projects, adhering to scheduled timelines. - Install and maintain functional computer and technology equipment, complying with established corrective and preventive maintenance programs. - Configure, install, and maintain operational servers and telecommunications equipment in each store, distribution center (cedis), and office. Requirements: - Minimum experience in Technical Support or recent graduate; knowledge of software/hardware diagnostics and problem resolution, preventive maintenance. - Additional knowledge: Device configuration and installation, equipment repair, equipment maintenance, links and networks, communication antennas, structured cabling, alarm connections, servers, Windows. - Work location: Ixmiquilpan, availability to travel to Zacualtipan - Schedule: 10 AM to 8 PM, two-hour lunch break, two rotating rest days. Benefits: -Basic salary -Savings fund -Discounts on furniture and clothing purchases -Bonus (aguinaldo) -Vacation days -Vacation bonus -Profit sharing -Birthday day off -Educational scholarships -School supplies -Family protection club -Pleasant work environment -And other benefits and perks. -Requirements- Minimum education: Upper secondary education – Technological High School Diploma Less than 1 year of experience Skills: Problem solving, Installations, Preventive maintenance, Technical support Willingness to travel: Yes Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte