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An Excel test will be applied as part of the selection process.\n\n \n\nConditions and benefits:\n\n \n\n* Schedule from Monday to Saturday, with Sundays and holidays off.\n* Allocated time for breakfast (15 min) and lunch (1 hour).\n* Opportunity for continuous learning.\n\n **Desired education level:** \n\nUpper Secondary\n\n\n**Desired experience level:** \n\nExpert Level\n\n\n**Departmental function:** \n\nCustomer service\n\n\n**Industry:** \n\nInsurance / Insurance Company\n\n\n**Skills:** \n\n* Planning\n* Leadership\n* Decision making\n\n \n\n \n\n*This vacancy comes from the job board Talenteca.com:* \n\n*https://www.talenteca.com/anuncio?j_id=6905342c5b00003c008bbd32&source=indeed*","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762479287000","seoName":"leader-in-reporting-and-wfm-strategy","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/leader-in-reporting-and-wfm-strategy-6431734878643412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"dc81c37f-ac78-448e-8f98-1928eb724ba1","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Lead reports and WFM strategy","Excel and data analysis skills","Full-time position with weekend off"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1762479287393,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Eje Vial 4 Ote. (Avenida Río Churubusco) 2029, El Rodeo, Iztacalco, 08510 Ciudad de México, CDMX, Mexico","infoId":"6430212981312112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Call Center Database Analyst","content":"**Database Analyst with Call Center Analysis Experience (WFM Area)**\n\n\nSeeking:\n\n\nObjective:\n\n\nManage statistical analysis processes to maximize business profitability.\n\n\nProfile:\n\n* Bachelor's degree in Computer Science, Information Technology or Administration\n* 1 year of experience in similar positions such as real-time dialer WFM in a call center\n\n \n\nResponsibilities:\n\n\nMonitor KPIs of assigned campaigns to ensure compliance with NPS and project efficiency metrics.\n\n\nIdentify risks based on daily trends.\n\n\nPerform continuous analysis of current vs. historical performance to detect deviations and make necessary adjustments.\n\n\nAnalyze, evaluate and process volume and/or demand of processes and TMOs (times).\n\n\nAnalyze, evaluate, process and monitor periodic workload trends.\n\n\nAnalyze and predict future demand (forecasting).\n\n\nAnalyze and monitor operator development, performance and productivity.\n\n\nProficiency with WFM tools (Avaya, Genesys, Java)\n\n \n\nSkills:\n\n\nMS Office Suite\n\n\nExcel (Intermediate)\n\n\nCall Center Metrics\n\n\nDatabase Management\n\n\nPower BI (Intermediate)\n\n\nCall Center KPIs\n\n\nReporting\n\n\nWork Location: Iztacalco\n\n\nSchedule: Monday to Saturday, full time\n\n\nSalary: $15,000 gross, benefits from day one\n\n**Interested candidates should send their CV through this platform or via WhatsApp 55 1200 2296 to Tania Bautista, stating your salary expectations and availability**","price":"MXN 15,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762360389000","seoName":"database-analyst-of-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/database-analyst-of-call-center-6430212981312112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"6c3fd04e-76fc-439b-a4c0-6b110e153de0","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Database analyst with call center WFM experience","Manage statistical analysis for business profitability","MS Office and Power BI skills required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1762360389164,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico","infoId":"6426339003917112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Call Center Operations Supervisor","content":"Position: Operations Supervisor – Evolve CX\n\n**About the Role**\n----------------\n\nAt Evolve CX, we are seeking a results-driven individual with practical leadership skills to lead a team of agents providing multichannel support (chat, voice, and email) for fintech campaigns. You will be responsible for daily operations, team development, and achieving quality and customer experience KPIs.\n\n**Key Responsibilities**\n---------------------------\n\n* **Team Leadership and Management:** schedule shifts, prioritize workloads, monitor attendance, punctuality, and discipline.\n* **Results and KPIs:** monitor performance and implement improvement plans for CSAT/USat, QA, productivity, and handling times (AHT/SLAs).\n* **Coaching and Feedback:** conduct 1:1 sessions, provide timely and constructive feedback, develop individual action plans, and follow up on commitments.\n* **Quality and Calibration:** align evaluation criteria with QA, participate in calibration sessions, ensure adherence to standards and processes.\n* **Escalations and Service:** resolve sensitive cases, coordinate with WFM/People/Operations teams, and ensure timely responses.\n* **Information Management:** maintain dashboards and reports (Google Sheets/Looker Studio), identify trends, and generate actionable insights.\n* **Onboarding and Upskilling:** support new hires during ramp-up and reinforce team skills.\n* **Evolve CX Culture and Values:** foster a high-performance environment grounded in authenticity, collaboration, and continuous improvement.\n\n**Requirements**\n--------------\n\n* Experience leading teams in a **contact center** environment (supervision, coordination, or similar roles).\n* Strong focus on **quality, customer experience (CX), and metrics**; comfort analyzing data and making data-driven decisions.\n* Intermediate to advanced **Excel/Google Sheets** skills (tables, filters, basic formulas); Looker Studio experience is a plus.\n* Strong **communication, coaching, negotiation**, and conflict management skills.\n* Highly organized, sense of urgency, and strong **accountability**.\n* Availability for **onsite work** in CDMX (Portales Sur) and flexibility to rotate within operational hours.\n\n**What We Offer**\n--------------------\n\n* High-performance environment with **continuous feedback** and real growth opportunities.\n* **Training** and involvement in improvement initiatives (People + QA + Operations).\n* **Performance-based bonus** program tied to team KPIs.\n* Culture rooted in our values: Be Yourself; Break, Create, and Evolve; Belong, Believe, Achieve; Aim for Greatness; We Trust Our People.\n\n**Location and Schedule**\n-----------------------\n\n* **Benito Juárez, CDMX (Portales Sur).**\n* Campaign operating hours; specific schedule detailed during interview based on team coverage needs.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762057734000","seoName":"supervisor-de-operaciones-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/supervisor-de-operaciones-call-center-6426339003917112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"026a6896-ff4a-4918-8d7a-1117bfe250dc","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Lead multichannel customer service team","Monitor and improve service KPIs","Ongoing training and performance-based bonuses"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1762057734681,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Calle Bahia de Sta. Barbara 102a, Verónica Anzúres, Miguel Hidalgo, 11300 Ciudad de México, CDMX, Mexico","infoId":"6424342839910712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Telemarketing Sales Representative","content":"Job Opportunity: Call Center Sales Representative\n\n**Position**: Call Center Sales Representative \n**Location**: Office / Remote (as assigned)\n\nRequirements\n\n* Minimum of **1 year of experience in call center or telesales**.\n* Excellent communication and expression skills.\n* Clear voice, quick thinking, and fast learning ability.\n* Basic computer skills, familiarity with CRM or Excel for customer record keeping.\n* High stress tolerance, results-oriented, and goal-driven.\n* Teamwork spirit and ability to independently solve problems.\n\nResponsibilities\n\n* Prospect and contact potential customers via phone or other digital channels.\n* Maintain customer relationships, answer inquiries, and close sales.\n* Meet individual and team sales targets.\n* Prepare customer management reports and summaries.\n\nSalary and Benefits\n\n* **Base salary**: 8,000 – 10,000 pesos/month (based on experience).\n* **Bonuses and commissions**: individual sales commission \\+ team sales commission.\n* **Attendance and punctuality bonus**: up to 1,500 pesos/month.\n* **Growth opportunities**: potential promotion to Team Supervisor or Sales Manager.\n\nJob type: Full-time, Commission-based\n\nSalary: $8,000\\.00 \\- $10,000\\.00 per month\n\nWork location: On-site position","price":"MXN 8,000-10,000/month","unit":"per 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security.\n\n**Responsibilities:**\n\n* **Recover accounts in collections through friendly management that promotes proper financial culture to customers, using objections and solution alternatives tailored to customer needs.**\n* **Provide information about products/services, clarify questions, and resolve inquiries regarding amounts, dates, payment channels, and other alternatives that allow credit regularization.**\n* **Communicate to your manager any identified opportunities for improvement for our customers.**\n* **Ensure excellent service levels and maintain high customer satisfaction.**\n* **Provide appropriate solutions and alternatives to our customers.**\n\n**Requirements:**\n\n* **Experience in collections and customer service**\n* **Excellent communication skills**\n* **Subject matter expert with tactical and strategic skills in the financial industry and collections field**\n* **Negotiation skills, handling objections, and offering alternative solutions.**\n* **Empathy and customer orientation**\n* **Active listening**\n* **Ability to analyze and resolve complex situations with an excellent attitude**\n* **Follow procedures, guidelines, and communication policies**\n* **Good telephone presence and active listening skills**\n\n**What is offered:**\n\n**Biweekly pay of $9,000 net.**\n\n**Statutory benefits.**\n\n**SCHEDULE:**\n\n**Monday to Friday from**\n\n**8:00 am to 5:30 pm.**\n\n**Saturdays from:**\n\n**8:00 am to 12:00 pm**\n\n**Desired education level:**\n\nBasic\n\n\n**Desired experience level:**\n\nEntry Level\n\n\n**Departmental function:**\n\nCustomer Service\n\n\n**Industry:**\n\nCall Centers / Telemarketing\n\n\n\n*This vacancy comes from the Talenteca.com job board:*\n\n*https://www.talenteca.com/anuncio?j_id=68edb2506e00002b00f1e401&source=indeed*","price":"MXN 9,000/month","unit":"per 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calls, emails, and/or messages from beneficiaries, doctors, and providers with experience in GMM\n\n● Provide solutions to the requests made by individuals contacting the Health Care Center.\n\n● Provide telemedicine support in accordance with established protocols.\n\n● Record contact information and data in the software assigned for this purpose.\n\n● Follow service procedures and policies for attending beneficiaries, doctors, and providers.\n\n● Perform follow-up and authorization of hospital admissions reported to you, ensuring account validation and prevention of unauthorized charges.\n\n● Authorize medical procedures, studies, and medications according to the authorization matrix.\n\n● Attend to and follow up with users reporting medical emergencies, ensuring logistics for necessary resources for transportation and hospital admission when required.\n\n● Report any operational deviations to the Health Care Center Supervisor.\n\n**Periodic Activities:**\n\n● Attend feedback and calibration sessions conducted by the supervisor as well as the WFM and Quality team.\n\n● Attend instructions and feedback sessions promoted by the Supervisor, Coordinator, and/or Medical Manager.\n\n**Occasional Activities:**\n\n● Support the medical department in follow-up for service delivery such as ambulances, home care, among others.\n\n● Assist the Medical Assessment Department in authorizing medical procedures.\n\n● Participate in activities defining medical authorization criteria and/or creating catalogs.\n\n● Support any assigned operational departments.\n\n**POSITION SPECIFICATIONS:**\n\n**Soft Skills:**\n\nService attitude, strong communication skills, kindness, patience, ability to handle pressure, tolerance, teamwork.\n\n**We Offer**\n\nCompetitive salary\n\nGrocery vouchers\n\n**Schedules:**\n\nEvening or mid-shift hours\n\nJob type: Full-time\n\nBenefits:\n\n* Grocery vouchers\n\nEducation:\n\n* Completed high school (Desirable)\n\nExperience:\n\n* Customer service: 1 year (Desirable)\n\nLanguage:\n\n* English (Desirable)\n\nWork location: On-site","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761565709000","seoName":"executive-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/executive-call-center-6420041086541112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"32abb1dd-639e-437c-8744-900e48237b06","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Phone and email support","Authorization of medical procedures","Competitive salary and grocery vouchers"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job 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processes run accurately and effectively.\n\n**Requirements:**\n\n**1. Intermediate - Advanced Excel** | Knowledge of relative and absolute cell references | Mathematical, statistical, lookup & reference, text, and logical functions | Nested conditions | Use of pivot tables with calculated fields | Pivot charts\n\n**2. Basic - Intermediate SQL** (Understanding of database structure, simple queries, data filtering, sorting, data cleaning, aggregate functions, grouping, joins (minimum between two tables))\n\n**3. Knowledge of call center KPIs** (Contact rate, Effective Calls, conversion, base penetration, SPH, CEPH, %OCC, %UTI, %ADH, %Absenteeism)\n\n**4. Real-time monitoring** (Dialing strategies, dialing ratio configuration, availability, abandonment, and list management).\n\n\nRequirements:\n\n* Mandatory proven experience in a call center as a **Database Analyst**\n\n\nAs a Dialer Analyst, your primary responsibility will be analyzing call data and providing detailed reports on team performance.\n\n\nYou must collaborate with team leaders to identify areas for improvement and propose solutions that enhance customer satisfaction and operational efficiency.\n\n\nPrevious experience in data analysis and familiarity with call management systems is required.\n\n\nStrong analytical skills and the ability to perform under pressure are essential.\n\n\nAdditionally, a proactive attitude and strong teamwork capabilities are critical for success in this role.\n\n**MAIN RESPONSIBILITIES**\n\n\n1. Configuration of dialing ratios and availability management.\n\n\n2. Real-time monitoring and recommendations (corrective and/or preventive actions).\n\n\n3. Post-mortem reporting.\n\n\n4. Design strategies to improve effective contact and sales.\n\n\n5. 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If you are looking for a **stable, long\\-term opportunity** where you can grow and develop professionally, we’d love to hear from you.\n\n**Responsibilities:**\n\n* Supervise and support a team of call center agents to ensure high\\-quality service\n* Monitor performance and provide coaching to team members\n* Oversee day\\-to\\-day operations and ensure adherence to schedules\n* Resolve escalated customer issues in a timely and professional manner\n* Collaborate with management to implement process improvements\n* Ensure compliance with company policies and quality standards\n\n**Requirements:**\n\n* Previous experience as a call center supervisor or in a similar leadership role\n* Strong communication and problem\\-solving skills\n* Ability to lead by example and foster a positive work environment\n* Fluent in English and Spanish (spoken and written)\n* Experience in healthcare or working with U.S. clients is a plus\n\n**What We Offer:**\n\n* Competitive monthly salary of **MXN 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in Cuauhtémoc, Mexico City**\n\n\n\nA leading global company is looking for your talent as Organizational Development Manager.\n\n \n\nLocation: Mexico City (Polanco) \n\nScope: Americas (multiple countries)\n\n **Key Responsibilities:** \n\n️ Design and deliver impactful training programs \n\n️ Lead onboarding and frontline training \n\n️ Support professional development through coaching and mentoring \n\n️ Manage budgets and suppliers \n\n️ Align initiatives with business objectives\n\n **Requirements:** \n\nBachelor's degree\n\n \n\nMinimum of 3 years of experience in industries such as CALL CENTER and FINANCIAL/BANKING.\n\n \n\nExperience in training areas. \n\nAdvanced English required, Portuguese optional. \n\nExperience in LATAM countries \n\nAnalytical skills, attention to detail, and ability to work under pressure.\n\n **We Offer:** \n\nMonthly salary ranging from $35,000 to $45,000 before taxes depending on experience. \n\nStatutory benefits PLUS (Major medical expenses) 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Implement effective prospecting, follow-up, and closing strategies, as well as monitor team performance, ensure KPI compliance, and generate results through various sales channels (telemarketing, call center).\n\n**Responsibilities:**\n\n* Lead the telemarketing sales executive team (call center).\n* Establish short, medium, and long-term sales targets and strategies.\n* Supervise individual and team performance, ensuring KPI compliance.\n* Implement and improve customer acquisition processes via phone, email, and digital platforms.\n* Design campaigns, promotions, and sales actions in collaboration with other departments.\n* Continuously train, motivate, and provide feedback to the sales team.\n* Present weekly/monthly reports to management on progress, challenges, and results.\n* Participate in the design of sales tools and support materials for the team.\n* Identify areas for improvement in the sales process and propose tactical solutions.\n\n**Requirements:**\n\n* Bachelor's degree in Marketing, Business Administration, or related field.\n* **Minimum 5 years of experience** leading telemarketing sales teams.\n* Proficiency in CRM tools, Excel, and business data analysis.\n* Strong results orientation, positive leadership, and decision-making skills.\n* Ability to motivate and build high-performance teams.\n* **Age between 32 and 45 years**\n\n**Skills:**\n\n1\\. 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As a Learning and Development Trainer working onsite in Mexico City, you’ll be a part of bringing humanity to business. \\#experienceTTEC\n\n\nWhat You’ll be Doing \n\nDo you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.\n\n\nYou’ll report to the Senior Manager of Learning \\& Development. We’re looking for a Trainer to welcome and excite new hires as they start their new careers.\n\n\n**During a Typical Day, You’ll**\n\n* Inspire and motivate learners to reach for amazing\n* Mentor and coach new hires within client training goals and time frames\n* Bring your interest in helping others to start their career journeys successfully\n* Deliver high quality client product training\n\n**What You Bring to the Role**\n\n* High school diploma or equivalent\n* 6 months or more in training and adult learning or call center experience\n* Team building and nurturing an inclusive learning environment\n* Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day\\-to\\-day tasks\n* Computer experience\n* Full\\-time availability to work onsite.\n\n**What You Can Expect**\n\n* Supportive of your career and professional development\n* An inclusive culture and community minded organization where giving back is encouraged\n* A global team of curious lifelong learners guided by our company values\n* Ask us about our paid time off (PTO) and wellness and healthcare benefits\n* And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)\n\n\nVisit https://mybenefits.ttec.com/ for more information.\n\n\nActual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.\n\n\nAbout TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.\n\n\nTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.\n\n **Primary Location**: MX\\-DF\\-Mexico DF","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166341000","seoName":"trainer","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/trainer-6414929168563512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0089100e-f67f-403e-8c8e-6026c18ae757","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Train and mentor new hires","Deliver client product training","Support inclusive learning environment"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1761166341293,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6414929170765012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Post Sales Enablement Associate Manager","content":"**About this job**\n\n\nWe are the shapers of tomorrow. As the largest global consumer intelligence company, we pride ourselves in our ability to reveal new pathways to sustainable growth – for our clients, our people and the world. At our core, we’re a diverse team of talented people who leverage data and technology to turn aspiration into reality. We share a passion to push things forward and the integrity to do it in the right way. We’ll enable you to take your future into your own hands and play a leading role in our story.\n\n\nOur Post\\-Sales Enablement division plays a strategic role in empowering our sales organization to operate more efficiently, remain focused on driving new business, and deliver a seamless customer experience after contract closure.This team partners closely with cross\\-functional stakeholders—including Sales, Marketing, Product Marketing, Product, and Customer Success—to identify, implement, and optimize the right mix of tools, processes, and best practices. The ultimate goal is to accelerate the transition from closed opportunities to recognized revenue, while ensuring operational excellence and client satisfaction.\n\n\nThe Post\\-Sales Enablement Associate Manager serves as a strategic enabler and advisor, focused on enhancing sales productivity, efficiency, and performance through process optimization, data analysis, technology, and strategic support in identifying business opportunities.\n\n\nThis role leads a regional team across Latin America and is accountable for the team’s performance, key enablement metrics, and overall business impact. In addition to driving results, the Associate Manager is responsible for the development, engagement, and performance management of the team, ensuring alignment with organizational goals and continuous improvement.\n\n**Responsibilities:**\n\n\nResponsible for coordinating, monitoring and developing process inside of SA\\&I sales support structure. To ensure the highest quality \\& hygiene on revenue and pipeline. Timing and deadliness management. Needs assessment and optimal use of resources through prioritization and sense of urgency. System and tools management. Identification of necessary contingencies and implementation to avoid any risk.\n\n\nBecome the key contact for operational decisions, to guarantee revenue conversion, perform revenue analysis and pipeline administration to drive reliable data for revenue forecasting and business goals achievement in a monthly and quarterly basis, Knowledge and management of financial processes and policies related to revenue. Contribute to ensure a seamless process across sales, customer success and finance areas by addressing the correct support and become the cross functional link.\n\n\nImpulse initiatives aligned to NIQ strategic objectives through the execution and process improvement.\n\n**Key Accountabilities:**\n\n* **PIPELINE MANAGEMENT**\n\t+ Opportunities creation and opportunity management for sales teams and advise on opportunity set\\-up, stages and conversion in MS Dynamics (CRM platform).\n\t+ Revenue \\+ Pipeline analysis, hygiene, and KPIs\n* **PROJECT COMMISSIONING**\n\t+ Commission opportunities in MS Dynamics, WBS management, CINTRAL management and administrative steps (i.e. include billing instructions, final contract details, evidence of agreement (EOA) and/or PO).\n\t+ Commissioning analysis and month end close activities execution.\n\t+ Raise request and coordinate new client account creation in SAP.\n* **BILLING \\& CASH COLLECTION**\n\t+ Secure the billing process, and follow up with the Billing team on invoicing to clients and dispatch execution.\n\t+ Management of credit memo process reviews/cancellations.\n\t+ Unbilled analysis\n\t+ AR analysis\n\t+ Attend the local Billing and Cash Collection calls and coordinate action items with the Commercial team.\n* **REVENUE RECOGNITION**\n\t+ Secure revenue recognition process\n\t+ SAP are updates process management and analysis (dates, amount, billing instructions). Post Opportunity Change Requests process.\n\t+ Project executions and delivery administrative process execution and follow up with the project management \\& customer success teams such as EODs/Pos.\n\t+ Overall coordination with Finance including follow\\-ups on requests and other Finance/Revenue\\-related tasks, as assigned\n**Qualifications**\n------------------\n\n* 5\\+ years of work experience related to Project Management/coordination w/ multiple stakeholders or Finance\n* Fluent in English\n* Solid communication skills, both written and verbal\n* Deadlines and urgency driven\n* Technologically capable \\- can work/learn to work with our MS Dynamics, PowerBI and IDSW\n* Finance knowledge and/or Market Research industry knowledge is a plus\n**Additional Information**\n--------------------------\n\n**Our Benefits**\n\n* Flexible work environment with Hybrid work model\n* Peer to peer recognition program\n* Comprehensive health insurance\n* Short Friday\n* Annual Bonus\n* Career development tailored to NielsenIQ roles\n* Access to on\\-demand learning content and NIQ social communities\n* Mentoring programs\n\n\n...and more!\n\n **Our Benefits**\n\n* Flexible working environment\n* Volunteer time off\n* LinkedIn Learning\n* Employee\\-Assistance\\-Program (EAP)\n\n\n**About NIQ**\n\n\nNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state\\-of\\-the\\-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100\\+ markets, covering more than 90% of the world’s population.\n\n\nFor more information, visit NIQ.com\n\n\nWant to keep up with our latest updates?\n\n \n\n\n**Our commitment to Diversity, Equity, and Inclusion**\n\n\nAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news\\-center/diversity\\-inclusion","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166341000","seoName":"post-sales-enablement-associate-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/post-sales-enablement-associate-manager-6414929170765012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"445e52ec-cdde-4bba-a6dc-69c4c4e83907","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Lead regional team in Latin America","Optimize sales processes for revenue growth","Hybrid work model with flexible environment"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1761166341465,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6414929166285112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"IT Manager","content":"ABOUT US\n\nWe are a multinational technology company with a strong presence across Asia, the United\n\nStates, and now Mexico, specializing in customer support solutions for Call Centers within the\n\nBusiness Process Outsourcing (BPO) industry. As an industry leader, we are committed to\n\ndriving innovation, operational excellence, and an outstanding employee experience across all\n\nour locations.\n\nJob Title:\n\nIT Senior Manager – Call Center Infrastructure and Operations, Reporting to Country General\n\nDirector\n\nJob Summary:\n\nWe are seeking an experienced and strategic IT Senior Manager to lead the design,\n\nimplementation, and support of our call center’s technology infrastructure. This role is\n\nresponsible for ensuring optimal performance, security, and scalability of all systems, including\n\nservers, networks, nodes, connectivity, VPNs, and bandwidth management. The ideal candidate\n\nwill be an expert in launching IT operations from scratch, building robust environments to\n\nsupport rapid business growth and operational excellence.\n\nABOUT US\n\nWe are a multinational technology company with a strong presence across Asia, the United\n\nStates, and now Mexico, specializing in customer support solutions for Call Centers within the\n\nBusiness Process Outsourcing (BPO) industry. As an industry leader, we are committed to\n\ndriving innovation, operational excellence, and an outstanding employee experience across all\n\nour locations.\n\nJob Title:\n\nIT Senior Manager – Call Center Infrastructure and Operations, Reporting to Country General\n\nDirector\n\nJob Summary:\n\nWe are seeking an experienced and strategic IT Senior Manager to lead the design, implementation, and support of our call center’s technology infrastructure. This role is responsible for ensuring optimal performance, security, and scalability of all systems, including servers, networks, nodes, connectivity, VPNs, and bandwidth management. The ideal candidate will be an expert in launching IT operations from scratch, building robust environments to support rapid business growth and operational excellence.\n\nKey Responsibilities:\n\n● Infrastructure Management: Oversee the administration, maintenance, and\n\noptimization of all on\\-premises and cloud\\-based servers, nodes, storage systems, and\n\nrelated infrastructure supporting call center operations.\n\n● IT Operations Start\\-Up: Lead the end\\-to\\-end setup of IT operations from the ground up,\n\nincluding requirements gathering, solution design, procurement, installation,\n\nconfiguration, testing, and go\\-live support.\n\n● Network Operations: Design and manage enterprise\\-level network architecture to\n\nensure robust connectivity, uptime, and redundancy across all sites and platforms.\n\n● VPN and Connectivity: Implement and maintain secure VPN solutions to support\n\nremote operations, business continuity, and secure data access.\n\n● Bandwidth Optimization: Monitor and optimize internet bandwidth utilization to\n\nguarantee high\\-quality voice and data transmission, minimizing latency and packet loss.\n\n● Systems Security: Ensure security best practices are enforced across all systems,\n\nincluding firewalls, intrusion detection/prevention, endpoint protection, patch\n\nmanagement, and compliance with data privacy regulations\n\n● Disaster Recovery and Business Continuity: Develop and maintain disaster recovery\n\nplans, backup strategies, and high\\-availability solutions to support uninterrupted\n\noperations.\n\n● Vendor and Service Management: Manage relationships with telecom providers, ISPs,\n\nhardware and software vendors, and ensure compliance with service level agreements\n\n(SLAs).\n\n● Project Leadership: Lead infrastructure upgrade projects, migrations, and new site\n\nbuildouts, ensuring alignment with business objectives and minimal disruption to\n\nproduction environments.\n\n● Team Leadership and Development: Build, mentor, and develop a high\\-performing IT\n\nteam from inception, fostering a culture of accountability, collaboration, and continuous\n\nlearning.\n\n● Technical Support Oversight: Oversee escalation support for critical incidents,\n\nensuring rapid resolution and root cause analysis for major service disruptions.\n\n● Reporting and Analytics: Develop and maintain performance dashboards and reports\n\non system health, capacity, incidents, and KPIs for executive leadership.\n\nKey Responsibilities:\n\n● Bachelor’s degree in Information Technology, Computer Science, or related field\n\n(Master’s degree preferred).\n\n● 8\\+ years of progressive IT infrastructure experience, with at least 3 years in a leadership\n\nor senior management role within a high\\-volume call center or BPO environment.\n\n● Proven expertise in establishing IT operations from the ground up, including\n\ninfrastructure planning, implementation, and scaling to production readiness.\n\n● Expert\\-level knowledge of server infrastructure (Windows/Linux), virtualization\n\ntechnologies (VMware/Hyper\\-V), and cloud platforms (AWS, Azure).\n\n● Demonstrated experience designing and managing enterprise networks, including\n\nrouting, switching, firewalls, and VPNs.\n\n● Strong understanding of telephony systems, VoIP infrastructure, SIP trunking, and call\n\nrouting technologies\n\n● In\\-depth knowledge of internet bandwidth management tools and QoS principles to\n\noptimize voice and data traffic.\n\n● Experience implementing security frameworks and compliance controls (e.g., ISO\n\n27001, GDPR, PCI DSS).\n\nExcellent project management skills for greenfield infrastructure deployments and\n\ncomplex migrations.\n\n● Strong analytical, problem\\-solving, and decision\\-making abilities.\n\n● Exceptional communication and interpersonal skills to partner effectively with operations,\n\nvendors, and executive leadership.\n\n● Availability to support a 24/7 environment and participate in on\\-call rotations as needed.\n\nPreferred Certifications:\n\n● Cisco Certified Network Professional (CCNP) or higher\n\n● Microsoft Certified: Azure Solutions Architect Expert\n\n● VMware Certified Professional (VCP)\n\n● ITIL Foundation or higher\n\n● Certified Information Systems Security Professional (CISSP\n\nTipo de puesto: Tiempo completo, Por periodo de prueba \nDuración del contrato: 3 meses\n\nSueldo: $30,000\\.00 \\- $40,000\\.00 al mes\n\nBeneficios:\n\n* Estacionamiento gratuito\n* Opción a contrato indefinido\n\nLugar de trabajo: Empleo presencial","price":"MXN 30,000-40,000/year","unit":"per 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different finance activities and projects for the region.\n\n**What skills and capabilities will make you successful?**\n\n* Good time management skills\n* Analytical self\\-starter\n* Good organizational skills\n* Financial knowledge basics\n* “Huger” to learn and keep growing\n* Resilient self\\-starter\n\n**What's in it for you?**\n\n* Schneider Electric is a talent propeller, join our organization to solidify your financial and business expertise and soft skills to grow your career in a fast\\-paced environment. Understand the end\\-to\\*end financial implications of a global company focusing on the market dynamics of the South America region.\n* **Polanco CDMX Hub.**\n* **Hybrid Scheme.**\n* **Mornings availability.**\n\n**Who will you report to?**\n\n* In this role you will be a single contributor (finance trainee) reporting to the SAM COCE finance leadership organization \\&/or delegate.\n\n \n\n\nQualifications:\n**What qualifications will make you successful for this role?**\n\n**“Qualifications for Your Success”**\n\n* Resilient self\\-starter\n* Good analytical skills\n* Proficient \\& quick learner of financial systems (SAP, Excel, Tagetik a plus)\n* **Good English proficiency**, Portuguese a plus\n* Not afraid to challenge status quo\n* Solid financial \\&/or accounting skills\n* Ability to interact with different stakeholders at a time\n* Good time management skills\n* Ability to work and interact with global teams.\n* **1 year left to finish university.**\n\n**Let us learn about you! Apply today.** **You must submit an online application to be considered for any position with us. This position will be posted until filled.**\nAbout Our Company: **Looking to make an IMPACT with your career?**\n\n\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.\n\n\nIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.\n\n\nWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.\n\n\nBecome an IMPACT Maker with Schneider Electric – apply today!\n\n\n€36 billion global revenue \n\n\\+13% organic growth \n\n150 000\\+ employees in 100\\+ countries \n\n\\#1 on the Global 100 World’s most sustainable corporations\n\n \n\nYou must submit an online application to be considered for any position with us. This position will be posted until filled. *Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.* \n\n*At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter* *here* \n\n \n\n*Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.*","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166340000","seoName":"finance-intern-sam-front-office-cdmx","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/finance-intern-sam-front-office-cdmx-6414929154112112/","localIds":"14","cateId":null,"tid":null,"logParams":{"tid":"88e7b46e-39c2-49b5-8773-fc7168ddf8f1","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Support finance operations in South America","Hybrid work scheme in CDMX","Develop financial and business skills"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Mexico City,Mexico City","unit":null}]},"addDate":1761166340165,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Monte Casino 100, Molino del Rey, Miguel Hidalgo, 11100 Ciudad de México, CDMX, Mexico","infoId":"6414929162035312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Bilingual Agent","content":"*This vacancy comes from the job board Talenteca.com*\n\n### **Job opening for the company Grupo Consultor Diakonia in Anzures - Miguel Hidalgo, Mexico City**\n\n\n*We are growing, and we're looking for*\n\n **BILINGUAL AGENT**\n\n *(Not sales)*\n\n *Job zone: Anzures, CdMx.*\n\n **What you will do in your day to day?**\n\n \n\n* Outbound calls with a sales focus,\n* Manage and follow up on leads until the sale is closed,\n* Provide support with suggestions for improvements for the sales department,\n* Register, update, and follow up on each potential client,\n* Provide professional, clear, and bilingual service to each client,\n* Ensure compliance with sales and quality policies.\n\n *Job schedule: monday to sunday / 8 to 16.30h / saturdays: day off.*\n\n **Requirements:**\n\n \n\n* English level B1 or higher,\n* Minimum of 6 months' experience in a sales call center,\n* High school diploma or higher,\n* Analysis of performance metrics (KPIs, conversion, and retention),\n* Generate reports and make proposals for improvements in sales processes,\n* Communication and negotiation skills,\n* Focus on results and achieving sales goals,\n* Proactive, organized, and customer-oriented attitude.\n\n **ARE YOU INTERESTED?**\n\n *Apply this way or send your updated resume at the:* ***\\****\n\n **Desired education level:** \n\nUpper Secondary\n\n\n**Desired experience level:** \n\nEntry Level\n\n\n**Departmental function:** \n\nMarketing / PR / Communication\n\n\n**Industry:** \n\nCall Centers / Telemarketing\n\n\n**Skills:** \n\n* Making leads\n* KPIs\n* Analytics\n\n \n\n \n\n*This vacancy comes from the job board Talenteca.com:* \n\n*https://www.talenteca.com/anuncio?j_id=68d18c53510000340028cc5f&source=indeed*","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166340000","seoName":"bilingual-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/bilingual-agent-6414929162035312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d4b518f9-cffb-447a-b197-d01e5e612124","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Bilingual agent role","Outbound calls with sales focus","High school diploma required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1761166340783,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Río Hudson & Calle Río Lerma, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexico","infoId":"6414929147609712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Specialist-Bilingual","content":"**¡We are in search of a Customer Service Specialist to join our vibrant team!**\n\nYou will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism, and offer solutions tailored to their immediate needs.\n\nThe **Customer Service Specialists** plays a key role within the organization to provide customer support to internal and external customers. You will strike a balance between maintaining trustful relationships and ensuring accurate information on any inquiries. The **Customer Service Specialists** also need to ensure that all work is performed in compliance with company policies as well as local, state, and federal laws and regulations.\n\n**Benefits:**\n\n* Full\\-time Monday\\-Friday 8am\\-5:00pm (No Weekends. No Evenings).\n* Salary: $18,000\\-$20,000 MXN per month\n* Performance bonus\n* Attendance bonus $2,000\\.00 MXN.\n* Grocery Vouchers 10% of Salary at permanent contract\n* Paid Training\n* Paid uniforms at permanent contract\n* Development Opportunities to leadership roles\n* Referral program up to $500\n* Law Benefits starting from day 1\n* Monday to Friday\\- 7am till 4pm\n\n**IMPORTANT**\n\n\\*\\*If you are interested in this role, you MUST send a resume in English to be considered for this position. \\*\\*\n\n**Job Responsibilities:**\n\n* Serves customers by providing product and service information and resolving product and service concerns.\n* Maintains customer records by updating account information.\n* Resolves customer inquiries by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.\n* Contributes to team effort by accomplishing related results as needed.\n* Soft collections on past due accounts.\n* Adhering to follow\\-up guidelines to ensure outstanding obligations are satisfied.\n* Accepting of feedback to improve skill set and able to contribute to the training and development of others in a “team” work environment.\n* Utilizing sound judgment and creativity to analyze the customer’s inquiry and providing accurate information.\n* Maintaining outstanding quality assurance results.\n* Demonstrating a positive attitude while engaging in a fun and challenging work environment.\n* Maintaining and exceeding key performance metrics while adhering to all compliance regulations.\n* Other duties and responsibilities as assigned.\n\n**Qualifications**\n\n* High School Diploma (equivalency certificate).\n* 1\\-3 years of call center customer care in a call center environment handling incoming and/or outgoing calls. Face\\-to\\-face experience in a service environment is acceptable.\n* 1\\+ years of sales experience or handling escalated customer requests is a plus.\n* Excellent multitasking skills; can navigate multiple software programs while staying engaged with the customer.\n* Capability of having professional and persuasive verbal, written and negotiation skills.\n* Proper phone etiquette.\n* Proficient computer and typing skills plus working knowledge of MS Office.\n* Must be goal oriented, tenacious, and a self\\-starter with a keen sense of urgency.\n* Strong written and verbal communication skills with a keen attention to detail.\n* Ability to work on a fast\\-paced, high account volume, goal\\-oriented team.\n* Excellent proven history of overcoming objections while finding resolutions that best fit the customer.\n* Flexibility to adapt to business needs.\n* Maintain a business casual and professional appearance during work hours.\n\nTipo de puesto: Tiempo completo\n\nSueldo: $18,000\\.00 \\- $20,000\\.00 al mes\n\nBeneficios:\n\n* Bebidas gratis\n* Programa de referidos\n\nLugar de trabajo: Empleo presencial","price":"MXN 18,000-20,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166339000","seoName":"customer-service-specialist-bilingual","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/customer-service-specialist-bilingual-6414929147609712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"5838707e-8e12-4b21-83c3-df1b91a5ecc9","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Bilingual customer service role","Performance and attendance bonuses","Monday-Friday schedule"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1761166339656,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6414929142144312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"GERENTE DE OPERACIONES (CALL ENTER)","content":"ABOUT US\n\nWe are a multinational technology company with a strong presence across Asia, the United\n\nStates, and now Mexico, specializing in customer support solutions for Call Centers within the\n\nBusiness Process Outsourcing (BPO) industry. As an industry leader, we are committed to\n\ndriving innovation, operational excellence, and an outstanding employee experience across all\n\nour locations.\n\nJob Title:\n\nSenior Manager Operations, Reporting to Country General Director\n\nJob Summary\n\nWe are seeking an experienced Senior Call Center Manager to oversee the day\\-to\\-day\n\noperations of our contact center, leading a dynamic team to deliver exceptional customer\n\nexperiences across multiple campaigns, with a strong focus on collections. This role requires a\n\nresults\\-driven leader with the ability to effectively manage diverse programs including\n\ncollections, customer service, and technical support.\n\nResponsibilities\n\n● Lead and supervise call center supervisors, ensuring all agents deliver high\\-quality service and\n\nconsistently meet key performance indicators (KPIs).\n\n● Drive productivity and departmental efficiency through smart workforce allocation, process\n\nimprovements, and the effective use of technology.\n\n● Oversee and optimize multi\\-campaign operations, with a particular emphasis on collections\n\nperformance, ensuring recovery targets and compliance standards are met.\n\n● Collect, analyze, and report call center data such as costs, customer satisfaction ratings, and\n\ncampaign performance metrics.\n\n● Establish and communicate goals for daily operations in collaboration with senior leadership and\n\ncross\\-functional teams.\n\n● Monitor and manage departmental budgets and financial targets, including collections revenue\n\nobjectives.\n\n● Prepare and deliver performance reports and operational updates to senior management\n\n● Hire, train, and motivate staff to maintain best\\-in\\-class service standards across all lines of\n\nbusiness.\n\n● Regularly review employee performance using KPIs such as call handling time, collections\n\neffectiveness, and customer satisfaction scores.\n\nRequirements\n\n● Bachelor’s degree or higher.\n\n● 5\\+ years of leadership experience in a call center environment, preferably\n\nmanaging multi\\-campaign operations with a strong focus on collections.\n\n● 8\\+ years of experience in customer service, collections, or related fields.\n\n● Proven ability to manage diverse teams supporting collections, customer service, and\n\ntechnical support campaigns.\n\n● Strong financial acumen and experience managing budgets and collections targets.\n\n● Excellent communication, interpersonal, and relationship\\-building skills.\n\n● Highly organized and able to work effectively under pressure in a fast\\-paced\n\nenvironment.\n\n● Demonstrated leadership and coaching capabilities to drive team engagement and\n\nperformance.\n\n● Proficient in the use of relevant technology, including computer applications, call center\n\nsoftware, and telephony systems.\n\nTipo de puesto: Tiempo completo, Por periodo de prueba \nDuración del contrato: 3 meses\n\nSueldo: $40,000\\.00 \\- $50,000\\.00 al mes\n\nLugar de trabajo: Empleo presencial","price":"MXN 40,000-50,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166339000","seoName":"operations-manager-call-enter","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/operations-manager-call-enter-6414929142144312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"699211fb-49ea-4fab-b449-987fdb278105","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Lead call center operations in Mexico City","Manage multi-campaign teams and collections","Focus on KPIs and performance metrics"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1761166339230,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6414929129280212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Bilingual Operations Supervisor","content":"Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.\n \n \n\nAs a Supervisor, you’ll lead a highly skilled team of approximately 25\\-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply.\n \n \n\nWhat We’re Looking For\n \n \n\n3\\-5 years of leadership experience in team management/coaching roles at Call Center\n \n \n\nProven track record of coaching and developing high\\-performing teams\n \n \n\nA dvanced\\-level English proficiency\n \n \n\nStrong interpersonal and communication skills\n \n \n\nProficient in data\\-driven decision\\-making methodologies\n \n \n\nAdvanced capability in analyzing complex business performance metrics\n \n \n\nExperienced in Global Distribution Systems (GDS), including Sabre, Apollo, or Amadeus is a plus\n \n \n\nProficient in Microsoft Office Suite (Excel, PowerPoint, etc.)\n \n \n\nAbility to motivate and inspire team members to achieve exceptional results\n \n \n\n**Must be physically located in Mexico City (CDMX) \\-Workplace:** Montes Urales 505, Lomas de Chapultepec. Miguel Hidalgo.\n \n \n\nWhat You’ll Do\n \nPeople (75%)\n \n \n\nLead and coach a team of Travel Counselors\n \n \n\nProvide regular, documented coaching and feedback to team members\n \n \n\nInvestigate service and quality errors with a curious mentality, and provide helpful feedback\n \n \n\nCollaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards\n \n \n\nFacilitate account\\-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete\n \n \n\nCollaborate with fellow team coaches \\- share information, achievements, and issues\n \n \n\nListen to calls as required to validate service levels and compliance standards\n \n \n\nCustomer (25%)\n \n \n\nBe the voice of Traveler Care for new technological implementations\n \n \n\nParticipate in meetings with commercial client management partners when necessary, providing operational information needed for customer\\-facing conversations\n \n \n\nResearch and resolve client service concerns; develop strategy and craft messaging for the Traveler Care team and commercial peers\n \n \n\nAnalyze, act, and communicate results on CSAT performance\n \n \n\nKeep the team informed on changes to client travel policies\n \n \n\nCollaborate with Team Operations to achieve and exceed client expectations based on contractual service level requirements\n \n \n\nLocation Mexico City, Mexico\n \n \n\nClick here to learn more about the benefits we offer in Mexico.\n \n \n\nThe \\#TeamGBT Experience\n \n**Work and life:** Find your happy medium at Amex GBT.\n \n \n\nFlexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .\n \n \n\n**Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.\n \n \n\nDevelop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.\n \n \n\nWe strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.\n \n \n\nAnd much more!\n \n \n\nA ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.\n \n \n\nClick Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.\n \n \n\nFurthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .\n \n \n\nWhat if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\" please apply anyway. You may be exactly the person we’re looking for!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166338000","seoName":"bilingual-operations-supervisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/bilingual-operations-supervisor-6414929129280212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"ac23becf-1f99-40e1-8ab4-49bde1f42160","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Lead and coach a team of Travel Counselors","Analyze complex business performance metrics","Must be physically located in Mexico City"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1761166338224,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6414929131123312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Software Engineer, Chrome Browser Infrastructure","content":"**Please submit your resume in English \\- we can only consider applications submitted in this language.**\n\n\nOnly applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.\n\n### **Minimum qualifications:**\n\n* Bachelor’s degree or equivalent practical experience.\n* 2 years of experience with software development in one or more programming languages.\n* 2 years of experience with data structures or algorithms.\n\n \n\n### **Preferred qualifications:**\n\n* Master's degree or PhD in Computer Science or related technical field.\n* 2 years of experience building developer tools and infrastructure around builds, tests and release.\n* 1 year of experience with Cloud Computing or with Linux development environment.\n* Excellent collaboration skills.\n* Excellent written and verbal communication and documentation skills.\n\n**About the job**\n-----------------\n\n\nGoogle's software engineers develop the next\\-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large\\-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast\\-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full\\-stack as we continue to push technology forward.\n\n\n\nThe Chrome Developers Infrastructure Team owns the underlying infrastructure to build and test Chrome across desktop and mobile platforms. We also create tooling to speed up coding or testing for Chrome developers. We have a responsibility to ensure that continuous integration (CI) systems are publicly visible as Chromium receives external code contributions every day. Our goal is to improve development speed while keeping a quality bar across all of our release platforms.\n\n\nChrome is dedicated to building a better, more open web. We’re focused on making a better browser (on both desktop and mobile) to help users take advantage of all the web has to offer in a safe and secure way.Chrome is available across all major platforms — iOS, Android, Windows, Mac, Linux and Chrome OS. We also built Chrome as an open source project so the entire web ecosystem could benefit from the latest innovations in speed, simplicity and security.\n\n**Responsibilities**\n--------------------\n\n* Create and maintain continuous build, test and release infrastructure including the associated hardware, software and other dependent components across data centers.\n* Contribute to documentation and user education based on system updates and user feedback.\n* Triage, debug, track and resolve issues to maintain system operational excellence.\n* Be available on call to troubleshoot and fix urgent issues.\nGoogle is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166338000","seoName":"software-engineer-chrome-browser-infrastructure","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/software-engineer-chrome-browser-infrastructure-6414929131123312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"ae7937d1-00d6-4d87-8671-da067d0a0172","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Develop next-gen technologies for billions of users","Maintain CI systems for Chrome infrastructure","Debug and resolve urgent issues on-call"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1761166338368,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Villa Federal mz 44-lt 18, Desarrollo Urbano Quetzalcóatl, Iztapalapa, 09700 Ciudad de México, CDMX, Mexico","infoId":"6414929135603312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Contact Center Support Supervisor","content":"**Concord** **is a full\\-scope loan servicer** delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service\\-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Handles Manager’s Calls as needed.\n\n**As Contact Center Support Supervisor** oversees the Contact Center support department, responsible for contact center support functions and all related personnel. Responsible for supervising the overall operations for ESP and CSS clients involving new and existing client relationships; This includes QA and compliance functions , resolutions inboxes, attorney representation confirmations, and special client escalations. The role ensures SLA adherence, accurate reporting, and provides leadership through training, mentoring, and audits. The supervisor also handles cease and desist requests, month\\-end reporting, account balancing, and develops and maintains work instructions.\n\n**Essential Duties and Responsibilities:** The below\\-listed functions are not all\\-inclusive, but provide an accurate description of this position. The ideal candidate must have the ability to perform these functions with adequate training, and understand how they fit into the larger organizational goals.\n\n\nOperations\n\n\n40%\n\n* + Monitor inboxes and consumer/contact center requests to ensure SLA compliance\n* + Audit solutions provided by agents for accuracy and quality\n* + Oversee and audit attorney representation confirmations\n* + Handle cease and desist requests\n* + Develop, maintain, and audit work instructions and procedures\n* + Create and maintain checklists for daily, weekly, and monthly tasks\n* + Oversee month\\-end reporting, account balancing, and ensure timely reporting to clients and coworkers\n* + Organize and facilitate calibrations for QA and compliance\n* + Support audits and ensure compliance with client and internal standards\n\nClient Relationships\n\n\n25%\n\n* + Ensure all client concerns are addressed timely and appropriately\n* + Maintain reporting accuracy and timeliness for clients\n* + Create, maintain, and present reporting to clients and coworkers\n* + Provide feedback to agents to assure correct and timely client support\n* + Participate in client meetings as needed\n\nResources Technology\n\n\n20%\n\n* + Develop and support enhancements to processes and reporting\n* + Ensure proper tools, reporting, and systems are used to monitor SLA compliance and auditing\n* + Provide input on improvements to workflow and operational efficiency\n* Knowledge of Phoenix reporting, DPL flags, CSS\\-TCL, C2\\.\n\nPersonnel\n\n\n15%\n\n* + Train, mentor, and support agents to ensure ongoing development\n* + Interview, schedule, and evaluate group organization and workload\n* + Assess staffing needs and recommend increases or decreases as required\n* Provide coaching and feedback to agents to improve performance\n\n**Requirements**\n\n* Must be accurate, detail oriented, and organized with ability to manage multiple tasks\n* Must have excellent technical and analytical skills\n* Must be willing to travel, this may include international travel, at least 3 to5 times a year.\n* A thorough working knowledge of company/department policies and procedures, CSS and Microsoft Office Products.\n* Ability to provide support, coach, develop, and motivate a team.\n* Payment processing, balancing, and reconciliation experience is desired\n* Must be familiar with servicing offered through the Contact Center; Inbound, Collections, Default\n* Ability to read, write and speak English fluently.\n* Ability to effectively present information, both written and oral, and respond to questions from clients, coworkers and department/group managers\n\n**Benefits**\n\n\nsalary 29,000\n\n\ngrocery tickets 2000\n\n\ninternet bonus 1000\n\n\nhealth, dental and life insurance","price":"MXN 29,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166338000","seoName":"contact-center-support-supervisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/contact-center-support-supervisor-6414929135603312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"9616e550-f113-4d00-a16d-ccec7c49a97b","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Supervise contact center operations","Ensure SLA compliance and client satisfaction","Train and mentor support agents"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1761166338718,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6414929138035512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Outbound Sales Agent","content":"Outbound Sales Agent CompanyOverview At Helport, we partner with industry leaders in financial services, mortgage, insurance, and related sectors to deliver high\\-quality sales opportunities through advanced outbound calling solutions. By combining cutting\\-edge AI technology with proven sales expertise, we help clients scale their businesses, connect with motivated prospects, and close more deals. Wepride ourselves on fostering a high\\-performance, supportive culture where sales professionals can grow their careers, sharpen their skills, and earn rewards that reflect their results. If you’re motivated by challenge, driven by numbers, and ready to be part of a forward\\-thinking sales team, we’d love to hear from you. About the Role Weareseeking highly motivated and results\\-driven Outbound Sales Agents to join our growing team. As the first point of contact between our partner companies and prospective clients, you’ll play a vital role in building strong first impressions, uncovering client needs, and transferring qualified opportunities to the sales team. This role combines the discipline of high\\-volume calling with the intelligence of AI\\-driven sales tools, helping you navigate conversations effectively and maximize lead quality. You will thrive here if you are persistent, coachable, and goal\\-oriented, with the energy to handle fast\\-paced, target\\-driven work.\n\nKey Responsibilities  Make300–700outboundcallsdailyusing multiple dialers and CRM systems.  Initiate conversations with prospects from diverse lead sources including credit triggers, aged opportunities, paid lists, and inbound requests.  UseAI\\-poweredcall guidance andscripts to lead engaging, professional conversations.  Qualifyprospects by identifying financial goals, current challenges, and readiness to take action.  Transferhigh\\-quality, pre\\-qualified leads to internal sales teams or loan officers in real time.  Confidently address objections, provide accurate information, and maintain a professional tone at all times.  Ensure100%CRMcompliancebyloggingoutcomes, detailed notes, and next steps immediately after each call.  Adaptquickly to different client systems, products, and campaign objectives.  Upholdcompanystandards for call quality, compliance, and client satisfaction.\n\nWhatWe’reLooking For  1\\+yearsoutboundsales or call center experience (mortgage, insurance, or financial services strongly preferred).  Provensuccess in converting cold or warm leads into meaningful conversations.  Familiarity with CRM platforms (Salesforce, HubSpot, Velocify, etc.) and dialer systems.  ExcellentEnglish communication skills—clear, persuasive, and professional.  Strongobjection\\-handling skills with a consultative sales approach.  Ability to work independently while meeting daily and weekly performance goals.  Tech\\-savvy andadaptable tonew platforms, scripts, and client workflows.  Positive, resilient mindset with the drive to hit and exceed KPIs.\n\nKey Performance Indicators (KPIs)  OutboundCalls:300–700 calls per day (depending on dialing platform).  TransferRate: 3–5% of total outbound calls resulting in live, qualified lead transfers.  CloseRatefromTransfers: 15% of transferred leads resulting in a closed sale or funded deal.  CRMAccuracy:100%ofcalls documented correctly with notes, tags, and outcomes.  CallQuality: Monitored through random audits and client feedback; agents must balance script adherence with natural communication.\n\nWhatWeOffer  Competitivebase salary plus performance\\-based incentives and bonuses.  Accesstocutting\\-edge AI sales tools that maximize results and reduce guesswork.  Continuouscoaching anddevelopment programs to refine sales skills.  Opportunities for career progression into senior sales or leadership roles.  Asupportive, high\\-energy team culture where success is recognized and rewarded.  Flexible work arrangements (remote/hybrid depending on campaign/client).\n\nWhyJoin Us? This role is not for the faint of heart—it’s for hungry, ambitious sales professionals who thrive on performance and want to grow in a competitive, fast\\-moving environment. 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Joining us means getting more than just a job:\n* Competitive Pay \\+ Lucrative Commissions: Enjoy a strong base salary with significant commission opportunities, directly boosting your earnings based on your performance.\n* Best\\-in\\-Class Benefits: Our comprehensive benefits package goes above and beyond standard requirements to ensure you and your family are secure.\n* Exclusive Travel Perks: As a representative, you gain access to exclusive, deep travel discounts and perks for your personal vacations.\n* Fun, Collaborative On\\-Site Environment: Work in a dynamic office where we foster a harmonious, fun, and supportive culture every day.\n\n\n**What You'll Be Doing:**\n\n\n* You will leverage your advanced GDS skills to manage the full travel lifecycle for our members.\n* Bilingual Service Excellence: Provide world\\-class sales and customer service for all bookings (air, car, hotel, resorts, and insurance) in both English and Spanish.\n* GDS Mastery \\& Ticketing: Utilize your advanced GDS proficiency (Sabre preferred) to accurately process bookings, complex ticketing, itinerary changes, PNR management, and cancellations.\n* Complex Problem Solving: Confidently resolve customer escalations and difficult reservation issues received via phone and email, coordinating directly with vendors and management as needed.\n* Accurate Execution: Ensure every booking and communication meets our high standards for quality assurance and policy adherence.\n\n\n**The Expertise You Bring:**\n\n\n* You are a seasoned professional ready for an elevated role.\n* Mandatory GDS Proficiency: 1\\+ years of GDS experience at an advanced, independent level is required. Sabre experience is highly preferred.\n* Fully Bilingual: Full English and Spanish proficiency (verbal and written) is mandatory to serve our diverse client base.\n* Industry Experience: Proven background in the travel industry or a high\\-volume call center environment.\n* Skilled Negotiator: Excellent communication, interpersonal, and advanced problem\\-solving/negotiation skills, especially when handling difficult situations.\n* Multitasking Ability: Exceptional ability to manage high volumes of calls and complex email queues simultaneously.\n* A Plus: Experience with travel agency Backoffice systems (Trams, Agency Manager, IAR).\n\n\n**Above** ***arrivia***\n\n\n\nWe are a global powerhouse (ICE, SOR Technology, WMPH Vacations) dedicated to helping people around the world travel better and experience more. We’re driven by curiosity, integrity, and a mission to win together.\n\n\n\nReady to apply your bilingual skills and GDS expertise for superior rewards? Apply today and let the adventure begin!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166337000","seoName":"gds-travel-representative","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-management-support/gds-travel-representative-6414929123405112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"61cc4c77-7f8a-4657-b0cd-f177912beefc","sid":"18086222-21d4-453a-8d41-fc2e85445432"},"attrParams":{"summary":null,"highLight":["Bilingual GDS Travel Representative","Competitive pay + commissions","Advanced GDS skills required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1761166337765,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1494","location":"Av. Coyoacán 896, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico","infoId":"6414929125504312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"GDS Travel Agent","content":"The Travel GDS Agent will provide high\\-quality sales and customer service to members of air, car, hotel, resorts, travel insurance and bookings via IB calls and email tasks. They will also provide world class customer service for domestic and international reservations.\n\n \n\n**Essential Responsibilities:**\n\n\n* Sell and service all vacation product offerings including, but not limited to, air, car, hotel and resort.\n* Accurately process bookings, changes, cancellations and other requests through applicable internet, intranet or database interfaces while providing quality customer service via phone and e\\-mail for all current and pending product reservations.\n* Emails: Complete the requested transactions: Replies to Air Ticket Call Back emails from members and internal emails from agents.\n* Escalations: Resolve escalations received via CXone email, Air Ticket Call Back distro or other channels such as inbound and outbound queues.\n* Promptly reply to customer emails, return phone calls within 24 hours, and resolve issues in a timely and appropriate manner.\n* Bring and enhance a favorable working relationship with all other company employees; foster and promote a cooperative and harmonious work environment, to increase maximum employee morale, productivity, and efficiency/effectiveness.\n* Coordinate reservations and resolve issues directly with management on duty and vendors via phone, Teams, or email.\n* Adhere to our QSDD form and any other QA policy standards.\n* Adhere to our Transfer Program rules and expectations.\n* Miscellaneous: Special projects implemented / discontinued at any time, such as training support.\n\n \n\n \n\n**Requirements:**\n\n\n* **Travel industry/call center experience required.**\n* **Full English and Spanish proficiency (verbal and written).**\n* **1 year minimum of GDS proficiency at advanced level; Sabre preferred.**\n* Experience on travel agency Backoffice systems (Trams, Agency Manager, IAR) is a plus.\n* Other ticketing systems experience is a plus.\n* Excellent communication, interpersonal, problem solving, and negotiation skills.\n* Experienced with escalations and difficult people, and/or situations.\n* Multitasking\n\n \n\n\n\nWelcome to ***arrivia***. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.\n\n\n\nWe’re focused on building a customer\\-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. 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