Job Summary: We are looking for a professional passionate about customer service and retention of key accounts to strengthen our growing team, with a focus on service management and relationships. Key Highlights: 1. Dynamic role focused on customer service and retention of key accounts. 2. Opportunity for professional growth and development within an expanding company. 3. Join a team at an accredited calibration laboratory. ***We are looking for*** *a professional passionate about customer service and retention of key accounts. If you love building strong relationships and seek a dynamic environment, this is the place for you! We are looking for you.* *If you seek professional growth and want to join a developing company,* ***Send your CV to 7227105707 to schedule an in-person interview.*** Job Description Innovatycal S.A. de C.V. is an accredited calibration laboratory recognized by ema under ISO/IEC 17025:2018 standard, covering the following measurement areas: Specific Analyzers, Mass, Temperature, Pressure, Humidity, Force, Optics, Dimensional, Time, and Frequency. We are currently experiencing growth and seeking talent to strengthen our workforce. ***"Service Attention"*** **Job Responsibilities** * Confirm with the customer the scheduled date and time of their service. * Notify the customer about the details of the service to be performed. * Prepare sales orders. * Ensure that the sales order contains complete information about the equipment to be calibrated. * Follow up on customer services in collaboration with logistics. * Manage service expiration calendars. * Post-service follow-up with customers. **What We Are Looking For?** * **HIGH SCHOOL DIPLOMA OR TECHNICAL DEGREE in Administration or related field.** * Minimum 1 year of experience in customer service, logistics, or related administrative positions. * Proficiency with communication tools (WhatsApp, e-mail, etc.). * Intermediate Excel skills (use of tables and filters for service tracking). * Experience using management systems and/or administrative platforms. **SOFT SKILLS** * Strong oral and written communication skills. * Attention to detail. * Customer orientation. * Problem-solving ability. * Teamwork. * Data analysis. * Sense of urgency. * Frustration tolerance. **We Offer:** * Indefinite-term employment contract. * Ongoing training. * Personal and professional development. * Positive work environment. * Commissions. Work Schedule: Monday to Friday, 9:00 AM to 7:00 PM. Job Type: Full-time, indefinite-term. Salary: $10,000.00 per month. Benefits: * Salary increases. * Option for indefinite-term contract. * Company-provided mobile phone. * Free uniforms. Work Location: On-site employment.