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Specialist","content":"At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. \n\nOur people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple \\- to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. \n\n \n\nDow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high\\-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. 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Accountable for activities inherent in the sales process, including negotiation, sales growth, estimate process, leads generation, outlining sales territories, managing sales analytics, giving support to the customers, etc.\nResponsibilities:* Maintain and expand the account portfolio and Dow presence in the region.\n* Understand the customer needs to differentiate Dow and gain share market.\n* Search new product development opportunities within the market.\n* Maintain customer relationships and expand network to different levels within a customer’s organization.\n* Execute sales/marketing plan, delivering in volume and value. Develop the sales plan aligned to the marketing plan in coordination with other functions.\n* Develop sales forecasts in coordination with Production and Supply Chain.\n* Collects and utilizes market intelligence to shape sales plan. 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Dow rewards that commitment by investing in your total wellbeing.\nHere are just a few highlights of what you would be offered as a Dow employee:* Equitable and market\\-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.\n* Benefits and programs to support your physical, mental, financial, and social well\\-being, to help you get the care you need...when you need it.\n* Competitive retirement program that may include company\\-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial\\-goals.\n\t+ Employee stock purchase programs (availability varies depending on location).\n* Student Debt Retirement Savings Match Program (U.S. only).\n\t+ Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.\n* Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.\n* Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.\n* Workplace culture empowering role\\-based flexibility to maximize personal productivity and balance personal needs.\n* Competitive yearly vacation allowance.\n* Paid time off for new parents (birthing and non\\-birthing, including adoptive and foster parents).\n* Paid time off to care for family members who are sick or injured.\n* Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.\n* Wellbeing Portal for all Dow employees, our one\\-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.\n* On\\-site fitness facilities to help stay healthy and active (availability varies depending on location).\n* Employee discounts for online shopping, cinema tickets, gym memberships and more.\n* Additionally, some of our locations might offer:\n\t+ Transportation allowance (availability varies depending on location)\n\t+ Meal subsidiaries/vouchers (availability varies depending on location)\n\t+ Carbon\\-neutral transportation incentives e.g. bike to work (availability varies depending on location)\n\n\nJoin our team, we can make a difference together.\nAbout Dow \n\nDow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high\\-growth markets such as packaging, infrastructure, mobility and consumer applications. 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The analyst is responsible for ensuring each request is complete and is compliant with the organization's SOX guidelines.\n\n\n* Working knowledge of SOX principles.\n* Experience working with an HRIS System is a MUST.\n* Workday experience required.\n* PeopleSoft Transaction entries, ensuring Sarbanes Oxley (SOX) compliance for U.S. FCA facilities.\n* Update employee records in the HR/Payroll system as appropriate.\n* Provide critical thinking, and strong attention to detail to ensure compliance with processing.\n* Onsite work\n\nRequirements:\nBasic Qualifications:\n\n\n\n\n\n* Bachelor's degree (in business or human resources related field)\n* Master's degree (Desirable)\n* English (Intermediate / Advance)\n* Experience: 5 years of experience in Human Resources\n* Must have a strong disposition toward customer service and proven aptitude for computer\\-based leave transaction processing with a high level of attention to detail.\n* Must have strong analytical background with the ability to work in a fast\\-paced environment with the aptitude of fast learning and comprehension in a constant process changing environment.\n* Excellent written and verbal communications, planning and problem\\-solving skills.\n* Strong follow\\-up, organizational skills, ability to multi\\-task, and meet deadlines.\n* Ability to maintain high level of confidentiality.\n* Ability to work independently and collaborate cross\\-functionally and within HR with a high level of professionalism.\n\nPreferred Qualifications:\n\n\n* Minimum of 2 years of experience with Workday, PeopleSoft and COGNOS or other reporting tools\n* Proficient in the use of the Microsoft Office products","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765451650000","seoName":"hrsc-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-cust-service-facing/hrsc-specialist-6469781120665712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"db3c5b0c-fe40-43c6-84a3-671ea5e33948","sid":"983c1c89-e194-4786-919a-e7321bd81e29"},"attrParams":{"summary":null,"highLight":["SOX compliance expertise","Workday and PeopleSoft experience","Strong analytical skills"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1765451650051,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Wisconsin 38, Nápoles, Benito Juárez, 03840 Ciudad de México, CDMX, Mexico","infoId":"6469781130176312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Site Payments Associate II","content":"**Work Schedule**\n\n\nStandard (Mon\\-Fri)**Environmental Conditions**\n\n\nOffice**Job Description**\n\n\nJob Description\n\n\nAt Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. 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Manages payment responsibilities and workflow to meet contracted timelines and project deliverables.\n\n* Builds and leads relationships with study sites and interface, on occasion, with clients for payment\\-specific issues.\n* Responds to study\\-related escalations and resolves payment\\-related findings. 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Join our colleagues in bringing our Mission to life \\- enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life\\-changing therapies. With clinical trials conducted in 100\\+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.\n\n\nOur goal\\-driven teams combine and deliver centralized support and solutions for the clinical trials, collaborating to improve processes, cycle and flexibility. 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We support North America Property and Casualty Reinsurance teams and units in delivering on their core mandates. 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We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. \n\nBeing part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.\nOur product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. \n\nA career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. **Know more:**PepsiCoJobs**Join PepsiCo, dare for better.**\nResponsibilities:\n**The Opportunity** \n\nThis role is to provide support for the processing of invoices for payment. This includes indirect expense and Capital purchases. This role also interacts with suppliers and contractors to manage flow of purchase payment instructions and change orders. **Your Impact** \n\nAs **Order Management Analyst** your functions would consist of: \n\n* Demonstrate an understanding accounts payable and invoice processing\n* Demonstrate experience with matching purchase orders, invoices and payments for multiple vendors and internal customers\n* Proven skills managing cash flow and budget adherence\n* Interact with suppliers and contractors to manage flow of purchase payment instructions and change orders\n* Maintain and distribute purchase order packages to appropriate field personnel and authorized agents.\n* Resolve purchase order and receipt of goods and services discrepancies.\n* Demonstrate a solid working knowledge of the SAP or Oracle invoice processing and Ariba purchasing systems.\n* Provide training to field users on proper purchasing and invoice payment processes.\n\n\nQualifications:\n**Who Are We Looking For?** \n\n* Fluent in English\n* Bachelor’s degree in Business, Accounting, Engineering or similar field preferred\n* Procurement or A/P process knowledge required\n* Capital project experience preferred\n* Strong verbal and written communication skills to effectively interact with all levels of management\n* Purchasing systems knowledge (Oracle, Ariba, SAP)\n* Strong organizational skills\n* Solid computer skills with proficiency in Microsoft Office products\n\n \n\nIf this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. **What can you expect from us:*** Opportunities to learn and develop every day through a wide range of programs.\n* Internal digital platforms that promote self\\-learning.\n* Development programs according to Leadership skills.\n* Specialized training according to the role.\n* Learning experiences with internal and external providers.\n* We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.\n* Financial wellness programs that will help you reach your goals in all stages of life.\n* A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.\n* And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.\n\n \n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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With ambitious growth plans and a collaborative culture, this is your chance to make a real impact across multiple marketing disciplines. \n\n \n\n**Key Responsibilities:** \n\nThis is a stand alone role, covering all aspects of marketing, your duties will include: \n\n* Drive brand awareness, lead generation, and revenue growth.\n* Oversee integrated campaigns across digital, social media, email, print, and other channels, ensuring maximum impact and ROI.\n* Manage content creation, including blogs, videos, whitepapers, infographics, and marketing copy, optimised for SEO and audience engagement.\n* Develop and execute go\\-to\\-market strategies for new products, including product messaging, value propositions, and sales enablement materials.\n* Manage social media platforms, engagement strategies, and influencer/partnership collaborations while maintaining brand voice and consistency.\n* Maintain and develop brand guidelines, ensuring consistent messaging, identity, and customer experience across all touchpoints.\n* Analyse performance metrics across campaigns, digital channels, and customer engagement to continuously improve results.\n* Conduct market research, competitor analysis, and customer insight gathering to inform strategy and innovation.\n* Collaborate closely with sales, product, and customer service teams to align marketing initiatives with business priorities.\n* Manage marketing budgets and resources effectively, ensuring campaigns deliver measurable results\n\n \n\n**About You:** \n\nThe successful candidate will ideally have the following attributes: \n\n* Strong experience in marketing, preferably in a stand alone role, with experience of building a strategy from initial conception to final execution\n* Proactive, creative, and results\\-driven, with excellent communication skills.\n* Comfortable working in a fast\\-paced, evolving environment.\n* Passionate about building brands, driving campaigns, and delivering measurable results.\n* Experience working in Home Improvement, DIY or retail is essential for this role.\n\n**Why Join?** \n\n* Work for a rapidly growing, forward\\-thinking business.\n* Be part of a collaborative team where creativity and innovation are celebrated.\n* Lead and shape marketing strategies that directly influence business growth.\n* Competitive salary and opportunities for professional development.\n* Attractive salary and benefits package with the opportunity to develop a marketing strategy from scratch.\n\nIf you are a marketing professional looking for your next challenge in a high\\-growth and fast paced environment, we want to hear from you! \n\n \n\nConsortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. 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We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.\n\n\nWHAT WILL YOU DO\n\n### **People Management \\& Leadership**\n\n* Lead, supervise, and mentor Community Builders team members, including Social Media Specialists, Hybrid Specialists, Content Coordinators, and Reviews \\& Marketplace Specialists.\n* Identify growth and development opportunities for team members through consistent coaching and feedback.\n* Monitor attendance, punctuality, and conduct, and escalate people\\-related issues to HR for proper action as needed.\n* Foster a positive, inclusive, and high\\-performance team culture aligned with Boldr’s Core Values.\n\nGuide advisors and analysts to promote best practices, engagement, and optimal morale. \n* \n\n### **Performance \\& Quality Management**\n\n* Monitor and assess individual and team performance against company and client KPIs.\n* Deliver timely feedback through regular one\\-on\\-ones, weekly check\\-ins, and monthly performance reviews.\n* Ensure team members are properly trained and consistently meeting service quality standards.\n\nSupport continuous improvement through performance analysis and coaching interventions. \n* \n\n### **Operational \\& Escalation Management**\n\n* Resolve or assist with escalated tickets, issues, and complex customer or client concerns in a timely and effective manner.\n* Understand, investigate, and solve complex requests, particularly those involving multiple teams or departments.\n\nIdentify and communicate blockers or risks, recommending effective solutions to the Customer Experience Manager. \n* \n\n### **Client \\& External Coordination**\n\n* Maintain familiarity with client key contacts, operating requirements, and processes.\n* Support implementation of policies related to the Client’s products and services.\n* Demonstrate strong mastery of the 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Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.*\n\n**Title and Summary**\n\n\nSpecialist, Backoffice Operations\nOverview: \n\nThe primary role will be to meticulously document, identify, and swiftly resolve any operational issues that may arise during their line of work. Candidates must possess a keen attention to detail and a proactive approach to problem solving. They will collaborate with cross\\-functional teams and stakeholders to ensure seamless communication and coordination.\n \n\n \n\nResponsibilities: \n\n* Oversee the daily operations of payment processing, ensuring accuracy, timelines and compliance with requirements\n* Proactively collaborate with internal teams and external partners to effectively address and resolve clients' operational issues, ensuring seamless service delivery and client satisfaction\n* Assist customer service teams with payment related inquiries\n* Create and update internal and external implementation documents and process flows\n* Collaborate closely with colleagues enhance efficiency, reduce errors and streamline workflows\n* Assist in the preparation of regular reports on operational performance and key metrics\n* Provide training and support to junior staff\n\n \n\nRequired Skills \\& Experience \n\n* Bachelor’s degree in Finance, Business Administration or a related field\n* 3 years minimum experience in the financial services or payments industry, with a focus on payment processing and operations\n* Excellent written and verbal English communications skills and interpersonal abilities\n* Proficient in payment processing systems\n* Ability to work independently and effectively in a fast paced and dynamic environment\n* You currently live in Mexico City and has availability to attend the office 3\\-times per week.\n\n**Corporate Security Responsibility**\n\n \n\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\n\n* Abide by Mastercard’s security policies and practices;\n* Ensure the confidentiality and integrity of the information being accessed;\n* Report any suspected information security violation or breach, and\n* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221079000","seoName":"specialist-backoffice-operations","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-cust-service-facing/specialist-backoffice-operations-6466829813248312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"54e72988-a6bd-4594-a624-974acb11d64c","sid":"983c1c89-e194-4786-919a-e7321bd81e29"},"attrParams":{"summary":null,"highLight":["Oversee payment processing operations","Collaborate with teams to resolve client issues","Require 3+ years in financial services or payments industry"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1765221079160,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6466829798758712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"CX Tech, Tier II","content":"***Welcome to Warner Bros. Discovery… the stuff dreams are made of.***\n\n**Who We Are…**\n\nWhen we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the *storytellers* bringing our characters to life, the *creators* bringing them to your living rooms and the *dreamers* creating what’s next…\n\n\nFrom brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.\n\n**Your New Role…**\n\n\nThe Customer Experience Technician, Tier 2 will be responsible for communicating with digital consumers, troubleshooting issues, researching potential bugs, and working closely with other team members to ensure errors are reported, prioritized, and resolved. The person must have strong interpersonal, customer service and communication skills and have the capacity to respond to requests with varying degrees of complexity in a short amount of time. Must be a quick learner and nimble with a strong ability to multitask and must be familiar with video streaming and digital apps as well as the navigation of connected devices and smart TVs.\n\n**Your Role Accountabilities…**\n\n* Interact daily with customers via email, chat, phone, app stores, social platforms, and other forms of communication ensuring the customer’s inquiry is responded to and resolved within SLA and target goals\n* Resolving technical problems of assigned cases\n* Showcase advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms\n* Test and verify product functionality to reproduce customer issues\n* Document detailed failure and solution information within cases\n* Communicate courteously and effectively to understand issues from the customer's perspective\n* Deliver world\\-class, proactive customer service to internal and external stakeholders\n* Showcase advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms\n* Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance\n* Makes every effort to retain our customers business and ensure satisfaction at every step\n* Keen to solve problems \\- do a little research to get the whole picture, and navigate towards customer centric solutions within the parameters of established policies\n* Liaise with other departments to ensure seamless communication and successful resolution of company wide inquiries, issues, concerns, etc.\n* The regular working hours for this position are Tuesday\\-Saturday 8 am to 4:30pm EST (Sunday \\& Monday off) OR Friday\\-Monday 1:30 pm to 12 am EST (Tuesday \\- Thursday off)\n\n \n\n\n\n**Qualifications \\& Experience…**\n\n* Associate’s degree or equivalent 2\\-years customer service experience required; 3\\+ years preferred\n* Knowledge of mobile apps, connected devices, and digital TV technology\n* Experience with Zendesk preferred\n* Proficiency with G Suite and demonstrated competency in learning new software\n* Strong technical, problem solving, and negotiation skills\n* Capability of crafting consumer\\-facing communications in an adept way to resolve issues and maintain consistent brand voice\n* Strong ability to multitask; complete troubleshooting steps while maintaining customer and internal team communication\n* Ability to think strategically, assess opportunities, and provide creative solutions to complex problems while remaining flexible and adaptable\n* Strong analytical and critical thinking skills\n* Superior customer service and communication skills (both written and verbal) with the ability to interact and support different levels within the organization\n* Ability to adjust priorities and manage time wisely in a fast\\-paced environment\n* Commitment to teamwork through relationship\\-building, reliability, trust, and collaboration\n\n**How We Get Things Done…**\n\n\nThis last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding\\-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.\n\n**Championing Inclusion at WBD**\n\n\nWarner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.\nIf you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221078000","seoName":"cx-tech-tier-ii","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-cust-service-facing/cx-tech-tier-ii-6466829798758712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"4481db3a-3518-4a45-9ff7-36677a833181","sid":"983c1c89-e194-4786-919a-e7321bd81e29"},"attrParams":{"summary":null,"highLight":["Resolve technical issues for digital consumers","Advanced analytical skills required","Support via email, chat, phone"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1765221078028,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Río Pánuco 121, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexico","infoId":"6466829806771312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"CUSTOMER CARE AGENT – IMMIGRATION LAW FIRM","content":"**About Us**\n\nTomorrow Law Immigration is a fast\\-growing, modern immigration law firm dedicated to providing world\\-class service, clear communication, and compassionate support to our clients. We believe in structured systems, high standards, and a client\\-first approach — and we’re expanding our Customer Care team.\n\nIf you love helping people, thrive in organized environments, and want to be part of a professional, mission\\-driven team, we want to meet you.\n\n**Position Summary**\n\nThe **Customer Care Agent** is the first point of contact for our clients and plays a key role in setting expectations, collecting documents, and moving cases smoothly through our workflow. You will support clients during the early stages of their case, provide updates, and ensure all required information is gathered so the Case Management team can begin producing the legal packet.\n\nThis is **not** a sales role and **not** a legal advisor role. \nThis is a **client support \\+ document coordination** position.\n\n**Responsibilities**\n\n* Welcome newly signed clients with professionalism and warmth\n* Explain the beginning of the immigration case process (script provided)\n* Confirm payment arrangements and send required onboarding materials\n* Collect required documents and ensure everything is uploaded correctly\n* Start FOIA requests once client IDs are received\n* Maintain weekly follow\\-ups with clients in “Pending Documents” status\n* Provide case updates using approved scripts and Filevine notes\n* Respond to client questions within policy timelines\n* Identify red flags or issues and escalate to supervisors\n* Document all client interactions with screenshots and notes\n* Coordinate with the FOIA and Case Management teams to ensure smooth handoffs\n* Deliver service with empathy, accuracy, and urgency\n\n**Minimum Requirements**\n\n* **1\\+ year of experience in customer service or client\\-facing communication**\n* (Law firm or immigration experience is a plus, but not required)\n* Strong communication skills (written \\+ verbal)\n* Ability to follow structured workflows and meet follow\\-up deadlines\n* Tech\\-savvy and comfortable learning new systems\n* Reliable, organized, and detail\\-oriented\n* Ability to maintain professionalism with frustrated or anxious clients\n* Bilingual (English/Spanish) highly preferred\n* Must be able to work in a fast\\-paced environment with high accuracy\n* Must never provide legal advice — training provided\n\n**What We Offer**\n\n* Competitive pay\n* Professional, supportive work environment\n* Training and growth opportunities\n* Structured workflows that make your job easier\n* Opportunities to advance to Case Management or Supervisory roles\n* A mission\\-driven team helping immigrant families every day\n\n**Ideal Candidate Qualities**\n\nWe are looking for someone who is:\n\n* Friendly, patient, and empathetic\n* Extremely organized\n* Consistent with follow\\-ups\n* Comfortable with technology\n* A great communicator\n* Able to follow processes and scripts\n* A team player\n* Trustworthy and dependable\n\n**How to Apply**\n\nSubmit your resume through Indeed. \nA cover letter is not required but is encouraged.\n\nJob Type: Full\\-time\n\nPay: $10,000\\.00 \\- $30,000\\.00 per month\n\nWork Location: In person\n\nExpected Start Date: 08/12/2025","price":"MXN 10,000-30,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221078000","seoName":"customer-care-agent-immigration-law-firm","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-cust-service-facing/customer-care-agent-immigration-law-firm-6466829806771312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"30ecc736-f5e7-4f25-b16b-0c0432b4e602","sid":"983c1c89-e194-4786-919a-e7321bd81e29"},"attrParams":{"summary":null,"highLight":["Support immigration clients with care","Collect and organize documents","Bilingual (English/Spanish) preferred"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1765221078654,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Sindicato Nacional de Electricistas 54, Hab Viveros del Valle, 54060 Tlalnepantla, Méx., Mexico","infoId":"6466829808384312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Site ID Lead - (Hybrid in Argentina, Columbia, or Mexico)","content":"**Description**\n\n\nSite ID Lead \\- (Hybrid in Argentina, Columbia, or Mexico)\nSyneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.\n\n\nOur Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.\n\n\nWhether you join us in a Functional Service Provider partnership or a Full\\-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.\n\n\nDiscover what our 29,000 employees, across 110 countries already know:\n\n**WORK HERE MATTERS EVERYWHERE**\n\n\nWhy Syneos Health\n\n* We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.\n* We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.\n* We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.\n\n**Job Responsibilities**\n\n\nHybrid Role \\- Must be able to work 2 days per week in office.\n\n\nOpen to hiring in Argentina, Columbia, and Mexico.\n\n**Strategic Planning**\n\n* Ability to understand and translate protocol requirements to develop the ideal site profile, in collaboration with Sponsor and key cross\\-functional leads.\n* Mine relevant databases, epidemiology resources, available literature resources, etc. to identify the best suited sites and countries for the project and proactively advocate for inclusion of strategic relationship sites and for efficiencies\n* Develop the Site Selection Plan with input from the Sponsor, Project Lead and Clinical Lead, to ensure seamless and project\\-tailored site selection strategy, also by understanding, validating and incorporating the proposed site selection strategy as available in Proposal and feasibility documents\n* Draft and program the potential investigator questionnaire template based on protocol requirements, with input from Project Lead (PL), Medical Monitor, Clinical Lead, etc.\n* Negotiate and finalize supporting documents such as the Confidential Disclosure Agreement (CDA) template and Data Privacy Forms, Site ID Cover Letters, etc.\n\n**Operational Oversight**\n\n* Lead the technical and operational site identification aspects of global projects including tracking and weekly reporting of project deliverables to Site ID Management, Internal Project Team, and Sponsor\n* Train and mentor site identification project team members on project protocol, study\\-specific requirements, and the site identification process. This includes management of performance and quality of work to meet project goals\n* Attend project team and client meetings to represent Site ID and provide updates on Site ID status\n* Recommend sites for PSV to PL and/or sponsor by analyzing and scoring survey data\n* Proactive risk management and expectation management by analyzing and monitoring progress. Includes development of mitigation strategies and solutions to ensure successful delivery of Site ID.\n\n**Financial Management and Resourcing**\n\n* Responsible for site identification related resource management for projects including, but not limited to requesting country level resources to support projects based on scope \\& budget and communicate changes to resource requirements\n* Project\\-specific financial management including, but not limited to understanding costing tool \\& translation into activities and hours, revenue recognition of assigned projects and forecasting of units\n\n**Qualifications**\n\n* BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN)\n* Experience working in a pharmaceutical, biotech, contract research organization or clinical research site\n* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), database applications, email, and internet\n* Strong presentation skills, interpersonal skills, as well as a team oriented approach\n* Excellent verbal and written communication skills\n* Excellent analytical skills\n* Excellent time management skills\n* Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work\n* Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment\n* Strong project\\-level and department\\-level operational experience with a willingness to challenge oneself to meet project, department, and company goals\n\n**Get to know Syneos Health**\n\n \n\nOver the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000\\+ Trial patients.\n\n\nNo matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever\\-changing environment. Learn more about Syneos Health.\n\n\nhttp://www.syneoshealth.com\n\n**Additional Information**\n\n \n\nTasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221078000","seoName":"site-id-lead-hybrid-in-argentina-columbia-or-mexico","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-cuauhtemoc/cate-cust-service-facing/site-id-lead-hybrid-in-argentina-columbia-or-mexico-6466829808384312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"7d7d927e-c1c7-46f0-9db8-6e57cf998305","sid":"983c1c89-e194-4786-919a-e7321bd81e29"},"attrParams":{"summary":null,"highLight":["Lead global site identification projects","Develop strategic site selection plans","Train and mentor project teams"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tlalnepantla,Estado de México","unit":null}]},"addDate":1765221078780,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico","infoId":"6466829810009912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Support","content":"Apollo.io is the leading go\\-to\\-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1\\.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top\\-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.\n\n\n**The Role**\n\n**The Product Advocate position is open to residents of** **Mexico City** **and requires full English fluency.**\n\nApollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values\\-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.\n### **Responsibilities**\n\n\n* Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.\n* Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.\n* Stay up\\-to\\-date on product changes, new features, and integrations, proactively expanding knowledge.\n* Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.\n* Take ownership of ensuring customers understand key features and benefits aligned with their goals.\n* Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.\n\n### **Required Qualifications**\n\n\n* Minimum proven experience of **2 years in at least one entry\\-level tech Customer Support or Technical Support role**\n* **Strong problem\\-solving skills with the ability to troubleshoot and resolve complex customer issues.**\n* **Ability to adapt to change and remain flexible in a dynamic work environment**\n* **Excellent english communication skills, both written and verbal, with an empathetic approach.**\n* **Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.**\n* Demonstrated ability to manage time effectively and adhere to SLAs.\n* Proficiency in tailoring technical explanations for non\\-technical audiences. \n\n\t+ **Note**: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned\n\n### **Preferred Qualifications**\n\n\n* Background in SaaS or technology\\-focused roles.\n* Experience analyzing customer feedback to inform product or process improvements.\n* Familiarity with tools like Jira, Salesforce, and REST API integrations.\n* Strong foundational knowledge of integration and filtering systems.\n* Basic programming knowledge.\n### **We are AI Native**\n\n\n\nApollo.io is an AI\\-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.\n\n\n### **Why You’ll Love Working at Apollo**\n\n\n\nAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we **take extreme ownership** of our work, **move with focus and urgency**, and **learn voraciously** to stay ahead.\n\n\n\nWe invest deeply in your growth, ensuring you have the resources, support, and autonomy to **own your role and make a real impact**. Collaboration is at our core—we’re **all for one**, meaning you’ll have a team across departments ready to help you succeed. 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