CUSTOMER SOLUTIONS ASSISTANT

Description

Position Summary: Handles service reports and manages communication with customers to provide satisfactory responses to their requests, coordinating shipments and providing operational feedback. Key Responsibilities: 1. Customer service and support in shipment management. 2. Shipment coordination and incident resolution. 3. Proactive communication to ensure customer satisfaction. Customer Service City: QUERETARO Publication Date: May 1, 2026 Schedule: 8 AM to 5 PM Description: **CUSTOMER SOLUTIONS ASSISTANT** **Position Objective** Timely and proper handling of assigned Service Reports through daily review of each report to address customer requirements using management tools, thereby delivering a satisfactory response to the request. **Job Functions or Activities** Report on services entering Shipment Control by conducting daily scans of shipments, supported by visit and control label information, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service, support, and attention—and to provide operational feedback regarding process deviations. Execute timely and proper calls to customers for shipments entered into Shipment Control, through the daily process of shipment coordination and customer calls, to evaluate and manage customer service, support, and attention—and to provide operational feedback regarding process deviations. Generate delivery records for shipments requiring them, by tracking incidents related to shipments according to the operational cycle process, to promptly notify and coordinate shipments. Requirements * Minimum Education: High School / Technical Degree. * Work Experience: More than 6 months. * Proficiency in Basic Office Software. * Indicator Tracking. What We Offer You * Competitive salary * Variable compensation scheme * Benefits exceeding legal requirements * Career development plan within the company