Job Summary: We are seeking a Level 1B Help Desk Agent to provide timely technical support to users and customers, manage incidents, and ensure their satisfaction. Key Highlights: 1. User technical support and assistance. 2. Technical support and incident management. 3. Continuous professional development and an innovative environment. Experience SONDA Here, you transform your career! Why join SONDA? The answer is very simple: because, like you, we love what we do, we are passionate about innovation, and we firmly believe that through knowledge and technology, we will not only transform our clients’ businesses but also the future. At SONDA, you will experience a work environment offering diverse opportunities for personal and professional growth—a great place to learn and contribute to improving people’s quality of life through technology. We are looking for a **Level 1B Help Desk Agent** **You will have the opportunity to:** * Deliver technical support and assistance to users, ensuring timely resolution of their requests. * Provide technical support by delivering and recording all necessary information to meet internal company and customer requirements. * Provide customers with technical assistance in resolving incidents, managing all required actions to resolve the issue and achieve customer satisfaction. **Ideal if you have knowledge and experience in:** * Customer service * Proficiency in Microsoft Office suite * Technical degree related to computing or similar field * Experience in customer service and support **Shift availability is required** What can you expect from us? Work flexibility, promoting balance between your personal and professional life. Working hours: 48 hours per week Salary: $11,000 gross per month **On-site mode:** Blvd. Navarrete 66\. Col. Valle Escondido. Hermosillo, SON. Professional development and continuous skill enhancement aligned with your interests. A collaborative, diverse, and innovative environment fostering teamwork. What do we offer? SONDA Academy, an educational platform for continuous learning designed to maximize your professional development. SONDA Wellness, promoting initiatives focused on your physical, mental, and social well-being. And much more! Diversity \+ Inclusion \= Innovation and collaboration At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive setting encouraging professional growth on equal opportunity terms. Because we know a diverse environment is fundamental to driving innovation, we select candidates based on professional qualifications regardless of race, skin color, religion, age, gender, sexual orientation, gender identity, nationality, or disability. Join our team!