**Area:** Operations / Customer Service **Reports to:** Operations Management Ensure the correct execution of assigned freight transportation services, providing efficient after-sales service to customers through daily coordination with customers and transportation providers, timely tracking of shipments, and proper management of evidence for administrative closure and billing of trips. **Main Functions and Responsibilities 1. Daily Customer Management** * Contact assigned customers **every morning at the start of the day** to request and confirm their **shipment schedule**. * Continuously follow up on customers’ operational requirements. * Provide after-sales support focused on service, incident resolution, and commitment fulfillment. **2. Customer–Provider Coordination** * Coordinate **shipment assignments** with authorized transportation providers. * Confirm vehicle availability, schedules, and loading conditions. * Send clear instructions to the provider for moving the vehicle to the loading point. **3. Operational Trip Tracking** * Actively track each shipment from assignment through delivery to final destination. * Monitor shipment status, transit progress, incidents, and delivery times. * Timely and proactive communication of trip **status updates** to customers. **4. Operational and Administrative Closure** * Follow up with the provider to obtain **evidence** (Proof of Delivery—POD, signatures, seals, photographs, documents). * Verify that documentation is complete and accurate. * Close the trip in the system and **route it to the administrative department** for billing. **5. Process Control and Compliance** * Accurately record trip information in internal systems. * Comply with established operational, administrative, and quality processes. * Support continuous improvement of operational and service processes. **Experience** * Minimum **3 years** in freight transportation operations, traffic, logistics, or freight forwarding. * Experience in direct interaction with customers and transportation providers. * Desirable experience in trip tracking and document control. **Technical Knowledge** * Domestic freight transportation operations (preferred). * Vehicle assignment and trip tracking processes. * Transportation documentation and delivery evidence (POD). * Proficiency with TMS, CRM, or operational platforms (desirable). * Microsoft Office suite (Excel, Outlook, WhatsApp Business). **Competencies and Skills** * Strong focus on **customer service**. * Organization and punctual follow-up. * Clear and effective communication. * Ability to work under pressure and manage multiple simultaneous operations. * Negotiation and coordination with providers. * Attention to detail and sense of urgency. * Teamwork and results orientation. **Performance Indicators (KPIs)** * Timeliness in cargo assignment. * Customer service level (On-Time In-Full—OTIF). * Timely status tracking. * Trip closure with complete documentation. * Operational incidents per trip. * Average time for administrative closure. Employment Type: Full-time Salary: $16,000.00 – $17,500.00 per month Benefits: * Option for indefinite-term contract * Company-provided mobile phone Work Location: On-site employment